Mercure Zurich City

What a beautiful hotel and an excellent experience! From the moment we arrived, we felt very welcome. Anisa, who greeted us at reception, was absolutely lovely. She took the time to explain everything in great detail and was extremely professional, friendly, and approachable. It is always wonderful to come across people like her who genuinely make a difference to the overall experience. As for the hotel itself, it definitely has a premium feel. Our room was exceptionally clean, spacious, and very well designed. The layout is particularly convenient for travellers with large luggage, giving you plenty of space to move around comfortably. The facilities are excellent, and the location of the hotel is incredibly convenient, especially if you are travelling around Switzerland by train, as many visitors do. Overall, what a great choice! We are extremely happy with our stay and would definitely recommend this hotel.

Overall, we had a pleasant stay at the hotel. The staff were very friendly, helpful, and made us feel welcome throughout our visit. The room was clean, and we enjoyed our stay. However, there are a few areas that could be improved. The breakfast had very limited options, and the menu remained exactly the same for all five days. Adding more variety and rotating some items would greatly improve the experience for guests staying multiple nights. On one of the days, the rice pudding appeared to be spoiled, which was disappointing. It would also be great if the rooms had individual temperature control, as this would make the stay more comfortable. Overall, despite these minor issues, we had a good experience thanks to the excellent staff and comfortable stay.

I stayed here for 2 nights during my travels and had a genuinely pleasant experience. The hotel is well-located and the room was comfortable. Everything I needed for a great stay in Zurich. What really made the difference was the front office staff, especially Marco. He was incredibly helpful and attentive throughout my stay. No matter how many times I came to him with questions, he was always patient, friendly, and ready to assist. That kind of warm, consistent service is hard to find and truly appreciated. Would definitely recommend Mercure Zurich to any traveler looking for a comfortable stay with great hospitality. Will be back!

Stayed on our first night upon arriving in Zurich, before continuing our journey/holiday. Very clean and quiet area, coop is downstairs and walkable distance to the train stn. Had a very good rest here. One thing to note for foreign travellers: while shampoo and body wash are provided, no toothbrush/toothpaste, so bring your own. Overall a lovely stay. Thank you Mercure Zurich City!