The St. Regis Changsha

I only spent one night at the St. Regis Changsha, but I will absolutely be coming back — and that is entirely thanks to one extraordinary person: Mars. From the moment I arrived, Mars went so far above and beyond that he single-handedly elevated my stay from a hotel visit into a truly luxurious, deeply personal experience. He provided me with incredible recommendations for sightseeing and local spots, making sure I got to experience Changsha in a way most visitors never do. But his care didn't stop there. When I wanted to order local tea, he didn't just point me in the right direction — he helped me order it and personally accompanied me to pick it up. And when he noticed I was coming down with a cold, he went out of his way to take me to the pharmacy and help me get the medication I needed. That level of genuine, thoughtful attention is something you simply cannot manufacture — it comes from someone who truly cares. Before I left, Mars presented me with a beautiful St. Regis Changsha cardholder as a parting gift — a small but elegant gesture that perfectly captured the warmth and polish of everything he had offered throughout my stay. I still smile every time I see it. His English was absolutely phenomenal, and as an international visitor, having someone like him as a liaison made every interaction seamless, comfortable, and genuinely enjoyable. He is exactly the kind of ambassador a world-class hotel needs — someone who makes guests feel not just welcomed, but truly seen and cared for. It is people like Mars who make a stay not just luxurious, but unforgettable. This was, without question, one of the most memorable hotel stays I have ever had — and I cannot wait to return. St. Regis Changsha is lucky to have him.

We have stayed in this hotel many times before. They always provided top notch service. Their butler team has WeChat channel for contacting anytime - even after we checked out. One time we left a toy in the hotel and I contacted the butler team and they coordinated the pickup. The food was good. I also like their bathtubs next to the window and have great views. The hotel is very easy to get from both the airport and the South Railway Station. And there are some entertainment for kids at night time downstairs in the plaza next to the hotel, but the reason I give the location 4 star is that it is not at the center of the city and not easy to get to many tourist attractions.

My family definitely had a unforgettable stay at St Regis Changsha, love the Suite, the gym and the Bar. All staffs are nice and helpful, special thanks to Butler Faye, Joy and Eric. We came to celebrate my parents 40-years wedding anniversary, the butlers decorated room with roses, balloon and cake. With their great service, our first St Regis stay is 10 out of 10.

The butler service in the hotel is super prime. Especially Mia. She’s very helpful and supportive to our journey and made us feel like home. They are available 24/7 and even delivered my night warm honey lemon tea to the door at 2am. They try the best to meet all the expectations we have.