Nungwi Dreams By Mantis

Very beautiful hotel with infinity pool and beautiful view of the sea / access to the beach. 2 pools Very nice / friendly / warm staff Special thank you to the person who told us about the orcins and the shoes we can wear to go in the sea, rooms were cleaned properly everyday Spacious bedroom with terrace Quite diverse breakfast with some local dish as well as Europeans / Americans / fruits There is a rooftop and many activities such as yoga or painting and you can borrow board games Wifi is limited we were in room 306 so I had to switch to 4G for a professional call Invoices can be more detailed with room rates / city / Tanzania tax

From the moment I reached the hotel, the staff were simply amazing. Very welcoming and accommodating, especially in line with ACCOR benefits. They were able to allow me to check in early and check out late which made my trip a lot easier to plan. They also upgraded me to a beachfront room which was incredible. The hotel itself is really well maintained, and aesthetically stunning. The breakfast was great quality food but the customer service was always above and beyond. Everyone is extremely friendly and helpful, they will always do more than what’s expected, because they are all genuinely really good people. An example of this was where I left my headphones at the hotel, and the staff were contacting me everyday regarding shipment to me. They were all extremely supportive and helpful!! I could not have had a better stay at the hotel and would highly recommend the hotel to anyone looking to stay in the Nungwi region.

Nungwi Dreams is midly put, a 3 star hotel mascarading as a 5 star resort. The front desk staff and waiters were pleasant and very welcoming but overall I was not impressed with their food or lackluster attention to detail. Some of the garden areas are unkept with overgrown weeds. The food was terrible, lacked seasoning, variety, overcooked and often drenched in oil. On our first night we noticed that the room across us had ordered room service and their tray was not cleared for another 12 hours. Our own room service tray and plates was not cleared until we checked out. Our rooms were not cleaned until well into the day and it was appearant that the hotel is understaffed where that is concerned. The bartender gave me 2 visibly dirty glasses on one occasion. On our check out day it appeared that there was an issue with one of the guests. The manager barged in yelling at the front desk staff with no regard for hotel guests in the area. I wa shocked by his unprofessional behavior. I honestly expected more from a hotel owned by an international brand and I was relieved that we had made other bookings ahead of our trip.

Words cannot express how amazing this resort is. From the minute we were contacted by Jason from the property, days before we arrived to the welcome we received, we were engaged in a way we have never experienced. The staff were all attentive, well spoken in several languages and genuinely cared about all our needs. We were given direct communication with the front desk. Any questions or requests were immediately responded to. The Restaurants were very clean and had quite the variety of food and drink. We chose the All Inclusive to ensure a worry free Honeymoon and were completely satisfied. The property itself was well maintained, beautiful gardens and the location/view is breathtaking. This is the first property in over 30 years that I can truly say met all my expectations. Special shout out to Jason(Management) Sada, Ieka, Kalvin, Victor and Charles. From the bottom of our hearts, thank you! Much love, Sean and Joanne