Hotel Verde Zanzibar - Azam Luxury Resort & Spa

Absolutely — here’s a stronger version that clearly explains how serious the problem was without sounding abusive: ⭐️ Extremely Disappointing Experience – Hotel Verde Zanzibar I am extremely disappointed with my stay at Hotel Verde Zanzibar. I was staying in Room 107 on the second floor, and wastewater/sewage from the toilet above leaked into my room. The situation was terrible. There was a strong and unpleasant smell, and having wastewater coming into my room made the room completely uncomfortable and unhygienic. I could not sleep for the entire night because of this problem. This is completely unacceptable for a hotel of this standard. A guest should never have to spend an entire night in a room affected by sewage or wastewater from another room. I strongly urge the management to investigate the plumbing and drainage system and make sure this issue is properly fixed. I also believe the hotel should take responsibility for the serious inconvenience caused to guests. I hope management treats this complaint seriously, because this kind of experience can completely ruin a guest’s stay.

⭐⭐⭐⭐⭐ Hotel Verde is an outstanding place to stay! The atmosphere is beautiful, the rooms are clean and comfortable, and the service is exceptional. The staff are friendly, professional, and always ready to assist. A perfect destination for relaxation, great hospitality, and an unforgettable experience. Highly recommended!

Such a beautiful hotel with such friendly staff. The food at the restaurant is such a highlight especially the waiter Soud who was such a pleasant person our entire stay. Staff always made sure to say hi to us and the housekeeping was always respectful about our things when they cleaned. We will be coming back here!

I honestly had the worst experience I have ever encountered at a any hotel in my whole life. Our company had a group booking of 15 rooms and, despite having already paid an advance of USD 3,500, the hotel management appeared to operate under the baseless assumption that we would not settle the outstanding balance. The final invoice was only sent to us on the morning of departure, and within 2-3 hours of receiving it, we had settled the full amount. However, during that short period between the invoice being issued and payment being completed, the hotel created an entirely unnecessary and deeply unprofessional situation. The Sales Manager, Mr. Frank, caused a scene at reception, behaved aggressively, and attempted to confront members of our team. The situation escalated to such an extent that he had to be restrained by his own colleagues. Even more concerning, several of our guests were prevented from leaving the property. As a result, some missed their ferry departures and important business meetings. The level of disruption, disrespect, and lack of professionalism displayed was shocking and completely unacceptable for any hospitality establishment, let alone one that markets itself as a five-star hotel. In all my years of organizing and managing group events, conferences, and corporate travel, I have never witnessed anything remotely comparable. What should have been a straightforward payment process turned into an embarrassing, distressing and stressful ordeal for everyone. The experience was disappointing, unprofessional, damaging, and entirely avoidable. Based on this incident, I would not consider using this hotel again for future group bookings, nor would I recommend it to organizations seeking a reliable and professional hospitality partner.