Great service. They were waiting for us at the airport. Nice comfortable ride to the Hotel. Very dependable company.
About Activity
What's Included
Includes
- Air-conditioned vehicle
- Airport/Departure Tax
- Parking Fees
Excludes
- Gratuities
Departure & Return
Departure Point
- Travellers will need to wait in the lobby of their hotel , you need to contact 24 hours before via whatsapp + 52 999 125 0328 to confirm the pick up ,
Itinerary
Language Offered
Additional Info
Cancellation Policy
Reviews
There was a bit of a hiccup on the airport. Once that was solved, everything went well. Nice driver took us right to our door.
We traveled with my sisters and elder mother. Our driver greeted us at the place we were advised at the exit from customs. Our driver was respectful, courteous and helpful. Even though its a shared ride we were the only customers being serviced this day.
This was a smooth but bumpy ride. The driver was awesome and no issues when I was picked up. I will say, I had to get out the van and walk to my destination, but it was less then a block. The Downtown Center area was having there Christmas tree lighting. I just hate that I didn't book my round-trip.
My flight arrived on time at 20:38. I waited almost 30 minutes until 21:05 but there was nobody. Messaged the company through Viator platform but there was no response. So I had to take an Uber back as it was late. The company only texted back at 21:25 to say their driver is there. So they expect me to wait close to 1 hour at the airport? I find this ridiculous. I requested a refund and they declined it. What a lousy service.
Excellent service! They wait for you holding a sign with your name. My driver talked to me all the way to my drop off. Gave me recommendations and information about the area. This made my trip so much easier to begin with. I highly recommend them. If you need to contact them, just call and they are very helpful as well.
Very efficient service; the driver was there with my name. Comfortable van. No problems being dropped at the hotel.
Salvador was waiting for me. My flight was 7 hours late. I was happy to see him there. He helped me with my luggage. I arrived at my hotel safely.
The driver tracked our flight details and knew that we were late. He was waiting for us upon our arrival and was courteous and knowledgeable about our destination. The driving was very professional. The whole experience was seamless.
The shuttle didn’t show. I had travelled from Sydney to Mexico over two days sleep deprived looking forward to my shuttle at the airport to take me to the hotel. The shuttle wasn’t there.
Hector was very personable and attentive. He spoke of different sites, museums and beaches to visit.
It was easy to request a service online. Pick up from the airport was on time and the driver was very attentive.
Great service all around. Driver was there to meet me, assist me, very nice and informative. Good driving skills. Excellent experience with bfast box. I know who to contact again
Perfect on time 👍 Pick up in the Airport was easy to find, great and friendly driver. Always have good experiences with Viator
The driver was on time and very helpful. He walked a young girl to her hostel and made sure she got in okay as it was late. Excellent service
Excellent on-time pickup with professional drivers. Although this was a shared transfer, I was the only passenger to and from the airport.
Good experience overall. The driver was a little late but all good. The provider needs to be a little more specific as to where the drivers would meet inside or outside of the terminal.
Both drivers to, and from the airport were on time, and very helpful. Being in Merida for the first time it was nice to not have to wait or get lost.
Picked us up with a sign at the airport. Driver was courteous and friendly. I would recommend this service from Airport to Merida Center
This is an excellent way to get to your hotel and back to the airport. Both drivers were excellent and patient. We were delayed at baggage claim due to 2 flights arriving at the same time. The driver waited for us. The return trip to the airport was also excellent. The driver arrived early and we made it to the airport on time. Thank you for your excellent service.
Seamless service with a wonderful driver. He met me right outside customs and helped with my luggage. 100% recommend.
The driver was there when we arrived and cleared customs. The shared ride to our hotel was prompt and safe. The van was clean and well maintained.
The driver was waiting for us, helped with bags and drove us safely to our hotel. Quick service would use it again!
Air conditioned car, friendly driver. Waiting for us with my name on a sign. Our flight was 2 hours delayed and there was no problem with the pickup. He also took me to change money before dropping me at the hotel since there wasn’t a money change we could find in the airport. Just me and my daughter traveling together.
The driver was waiting at the airport exit holding up a sign with my name on it. The car was very comfortable, an SUV, and I was the only passenger. The driver was professional and courteous.
I appreciate the reliability of a shuttle after long, multiple flights and arriving late in the evening. Our driver was prompt and spoke English so I didn't struggle with my poor Spanish. Thank you, I recommend them!
The flight to Merida was delayed by 3 hours. Driver was waiting in terminal with sign. Comfortable ride. Very attentive driver. This booking was the easiest part of a very long travel day.
Great service. Driver was waiting for us inside the airport with a sign with my name. Dealt well with my very limited Spanish. I messaged back and forth with the tour operator in English; they were quick to respond each time.
Trade a little on finding the driver, I had to call. But the service very well. My flight was delayed
Although there were not many passengers that day, they complied with the contracted transfer. But the same as being the only one on that flight, wait at the airport for some time. The operator was very attentive and was attended by the contact person advising me of the arrival of the operator at the established airport location. The transfer was very comfortable and with air conditioning as well as clean
I consider it very good Service and attention by Omar, who kindly supported us and guided our doubts and curiosities, provided us suggestions for our stay
I want my refund, the Service was not done. I waited an hour at the airport. A young man contacted +52 999 129 8419 from Salvador at 13h00 saying that he had gone to the hotel and I was not there, I sent the print of my request saying it was not from the hotel but from the airport, so he said that in about 20 minutes I would arrive and I did not get any more response. When they realized the confusion, another Cover called me at +52 999 125 0328 America and said that the Cover had already gone at the time that was my request 00h00 -23h30. I found the absurd of the absurd. First of all: I was contacted exactly at the time they were supposed to provide the Service, after they realized the error, came with the conversation that the Cover had gone to pick me up at the airport at midnight. It makes no sense. First of all for such a Service there must be the confirmation of the flight, which had been informed in the registration. Another I received the contact at the time that they were supposed to provide the Service and the time at the register was from 00:00 to 23:00, and not from 23:00 to 00:00, which would be limited to only 30 minutes. I arrived in an unknown place with a 19-year-old child and was not assisted by a Service that I had contracted and paid. An absurd! I got the prints and conversations from WhatsApp. I do not recommend it to my enemy in any country.
We arrived at the airport at 15:30 and picked up our checked luggage at 16:20 and received a call at 16:20 that we couldn't wait any longer, so we couldn't get a lift. It was a shame. If you have checked luggage, be careful. And although I have applied for a round trip (I'll be back tomorrow), I haven't heard from you yet about the pick-up time. That said, if you don't have any checked luggage, I think you can apply with peace of mind.
Todo fue muy fácil y puntual. El chofer fue simpático y me dio información sobre que hacer mientras en Mérida.
Very friendly and punctual. Overall service very good. If you need to do a tour it is good option. Trucks in good condition
Excellent experience, I highly recommend it... you have a lot of responsibility and security in the course of your trip 😎👌🏼
Definitely the best option to reach the destination. I really appreciate Fer's attention. I hope to contact them again soon, they were pending at all times and resolved my concerns very soon.
A totally nice service, Fernando gave us a good service. In the transfer gave me great security, I highly recommend this company.
Excellent service I loved, super prices and attention. I went with my family on a trip and from the moment we arrived we got the best of deals
Excellent service and impeccable, very comfortable and with wonderful attention 👌🏼 my next visits I will book again
The attention was very good, they receive you from the airport with a sign and they wait for you if your flight is delayed. Very clean vehicles
I am very happy with the service I received, my driver Julio Estrella, always attentive, fun and respectful, was waiting for us when we arrived and took us to our hotel. The vehicle was very clean and fresh.
Mr. Julio César Canara Barrera gave us very pleasant treatment, he came to pick us up at the airport on time and told us where we could go to have breakfast.
Punctuality and pleasant treatment. Recommended to hire their service because of the kindness they show when welcoming you.
Punctuality, follow-up, attention and professionalism, an excellent transportation option, very friendly staff.
I am very impressed with the customer service of this online store. They responded quickly to my questions and resolved any issues I had. Bravo for the excellent service! »
When we arrived at the Mérida airport and took our suitcases, they were already waiting for us with my name. Very friendly at all times. Likewise, for the return, they were punctual in coming to the lobby for us.
Monday through Friday 9 am to 7 pm EST
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