So, I booked back in February before the “change of ownership” and ended up having to pay twice. (Waiting to see if chargeback will go through.) The property is nice, and could be amazing, however pandemic and “troubles” have had a negative impact. Some areas are in dire need of repair! There is no direct access to Chicken Itza anymore, but you can arrange passes and a guide at the hotel.
The rooms are not quite as advertised, and the overall experience is very disappointing for the price. The wifi is non existent in the room. There is a weak wifi in the lobby, which is extremely slow. Essentially, there is no ibternet service without a 4g phone service (which is extremely limited in the area). There used to be a buffet for breakfast which has been replaced by an "American breakfast" which includes 2 eggs and a plate of fruit (which cost about USD$12). Anything else is extra (and grossly overpriced by US standards) even a simple hot chocolate. For the price of the room ($400), compared to similar hotels, this is not acceptable.
First and foremost, what a amazing hotel! Everything was beautiful. Post Covid, the lodge still hasn't opened the entire grounds, but it doesn't matter. There is still so much to see and do. We got to tour everything. Chichen Itza, cenotes, and all the beautiful historic towns. Solomon, at the front desk took care of everything. They have excellent drivers and tour guides. The restaurant and its staff are gracious and helpful. You can't go wrong staying at the Lodge at Chichen Itza.
We stayed here the first 3 nights of our honeymoon. The food is fantastic, one of the best steaks we have ever had and the pizza at across from the chocolate museum is a must. The staff is amazing. The bar has a fun/relaxing environment. Valero took good care of us. We stayed in the Percival 1c bungalow and had everything we needed. The tub is massive and the pool was right outside our room. You can see chichen itza from the lobby. They have their own path that leads to ruins. Perfect way to start our honeymoon.
Beautiful grounds and extremely helpful staff. The entire setting was amazing, and being able to easily get into the park right at 8am as it opens before the huge wave of tour groups is worth the price alone. The food at the main restaurant (El Mural) was only okay, but service was good.
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