What an absolutely amazing location! Very nice hotel, very clean. Lovely staff. Everyone was so friendly and welcoming. Great space to come and kick back with family and friends. Drinks and food were absolutely stunning & delicious. Our server Shauna, was very friendly, funny and made our experience at the Grand all the better. Thank you!
Genuine 5 star hotel, so many times in the UK service falls short, not here, you get what you pay for. The hotel staff were wonderful with our 7 year old daughter, Vicky in the bar was lovely. All areas of the hotel were immaculate on our visit. Lovely bar area. Breakfast was very high quality even as a buffet. Hotel next to train station with parking and valet parking available, really well placed for exploring the city centre. Very happy with our visit, we will be going again. Genuine 5 star service. Spa area very relaxing and very clean.
A very comfy stay with spacious rooms and incredibly friendly staff. It was also air-conditioned which was much needed during our stay. Ian the doorman was exceptional with great local knowledge and a very friendly a cheerful attitude. The whole doorstaff were extra accommodating for my partners wheelchair and it was really appreciated. The wheelchair accessibility was good all round. There is a couple of small lifts but there was always friendly staff around to help. There was also plenty of room to manoeuvre inside the restaurant and throughout the corridors.
We stayed here for a short city break in York. We had the most amazing time, and cannot recommend this hotel enough. We used the bar, and had breakfast and dinner here at The Rise. Our experience for each occasion was fantastic. The service is great, as is the quality of food and drinks. As for our room, it was both peaceful and beautiful. All of the little touches were noted by us and helped make our experience: slippers and robes; tea, coffee and water refilled every day; shortbread; Molton Brown products, and so on. We would definitely stay here again on future visits to York.
I stayed one night at The Grand York and it was an exceptional experience from start to finish. From the moment we arrived, the uniformed staff at the entrance greeted us with genuine warmth, setting the tone for the entire stay. The reception team were equally welcoming and professional. The room was spacious, beautifully designed with a modern aesthetic, and the bathroom was impressively large and spotlessly clean. Breakfast was a highlight a generous spread combining a full buffet alongside an à la carte menu, offering an excellent variety to suit every preference. Every aspect of the stay exceeded expectations I would wholeheartedly recommend The Grand York, and it will without doubt be my first choice on any future visit to the city.
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