Novotel York Centre

My sister booked this hotel as a special surprise for my husband and me to celebrate our 50th wedding anniversary. She had specifically requested a rooftop room with a river view, so when we arrived and found that it wasn’t available, she was understandably disappointed, especially after spending so much time on the phone arranging the perfect room. Thankfully, the manager, Kai, was absolutely wonderful. He took the time to listen to our concerns with genuine understanding and did everything he could to put things right. Although the original room wasn’t available, he arranged another room with a beautiful river view, and we were delighted with it. As a thoughtful gesture, he also organised a complimentary bottle of wine to be sent to our room, which made our anniversary feel even more special. The staff throughout the hotel were exceptional. A special thank you to Alisha on reception, who was so welcoming and helpful, and to Carl in the restaurant, whose sense of humour kept us smiling throughout our stay. Everyone went above and beyond to make us feel valued and genuinely cared for. The hotel itself is beautiful, and thanks to the outstanding customer service we received, we wouldn’t hesitate to recommend it to others. We had a wonderful stay and will definitely be returning. Margaret and Fiona

We stayed for 2 nights to explore York town. Good location on the riverside, with access to the riverside walk into town, taking about 20 minutes. Lovely outdoor seating area. The staff were all lovely from the start, very helpful and friendly. Room was clean and suited us for our needs, only complaints were the toilet was separate from the bathroom and was in a tiny 'room' , the air conditioning didn't do much to help in the heat of the week we visited, although we were provided with a good fan, and the fridge didn't really keep anything cold...but it did enough to stop our chocolate from the chocolate story from melting! My daughter is desperate to come back again!

- Close to city centre, 10-15 min walk. - Felt luxurious having the pool, had to book slots but meant very little people in there so was fine with that. - beds comfy and room clean. - having parking was good as parking could have been hard elsewhere. - had room service, pizza- was good. - had good mocktail menu. - breakfast continental and cooked was positive. Would recommend and stop here again.

Nice clean and well appointed hotel with really nice considerate staff. We opted for the cooked english breakfast, it was nice but we thought it could have been kept warmer. The hotel is an easy stroll to all that York has to offer and it was great that the hotel has dedicated parking for guests at a reasonable extra price. It was one of those summer days that was cold and damp. But, the hotel inside temperature was kept at a nice and comfortable. All in all a pleasurable overnight stop over.