No.1 By Guesthouse, York

We stayed here for our honeymoon and were disappointed by several issues. Despite clearly requesting a room with a separate space for our dog, we were given the wrong room on the first night, below the quality we paid for and without the separate area we needed. There was no explanation. We had to be very insistent to get the room we actually booked, and staff didn’t want to acknowledge their mistake. They simply told us that the room we booked on Booking.com was a dog-free room, even though we clearly indicated on Booking.com that we were traveling with a dog and also wrote directly to the hotel with our request. To our surprise, we were charged a pet fee at checkout that was never mentioned during booking or check-in. We will be making a complaint. The whole experience really impacted our honeymoon. Not only did no one congratulate us on our marriage, but instead we felt barriers were put in the way of us enjoying our stay, simply because the service was not up to standard. Basic amenities like flip flops were missing from the room, and since dogs aren’t allowed in the restaurant, we had to eat in the bar—where the food was disappointing and overpriced. On top of that, the sauna was out of service for two days. Breakfast was like any other simple breakfast you’d expect in a budget hotel. The only positives about the hotel are its beautiful building, the clean rooms, and the comfortable beds. But that’s all. It definitely lacks the service a 4-star facility should provide and is way overpriced for what it offers. I would not recommend it to others.

From the moment we arrived to the moment we left we felt we were important to the friendly, professional staff who treated us with respect, kindness and went out of their way to make our stay comfortable and stress-free. The room was very comfortable, quiet and beautifully clean. The dinner in the restaurant was delicious and a real pleasure to eat with your eyes as well as your mouth. Plenty of choice. We enjoyed our breakfast chosen from a good variety of dishes. I would highly recommend the Grange Hotel and hope to return in the future.

Simply can't recommend this hotel highly enough. It was super comfortable, the staff was friendly, rooms clean, have a safe, kettle and empty refrigerator, and the breakfasts were absolutely amazing. Eggs Benedict they make for breakfast are top notch. Enjoyed every minute of our stay. If there was one downside, those were the sinks. You know, those double ones, one super hot, one super cold. I live in the UK for two years now, but simply can't get used to them. But putting sinks aside, the stay was fantastic.

My boyfriend and I stayed here during the first weekend they reopened after being closed for lockdown, and the hotel and its staff couldn’t have done a better job of making it feel as normal as possible. We received a warm welcome on arrival, and our room was roomy, clean and looked quite new. Staff were friendly and very attentive. The chef made 2 vegan, interesting and delicious meals, one of which wasn’t on the menu, and breakfast was great too. Having been to York previously, the location of The Grange Hotel is also in a great spot to see the nicest parts of York.