Mercure York Fairfield Manor Hotel

This is such a beautiful building some rooms need updating but that is not so important. We felt relaxed here. Our dog can be a handful but this is the place for dog lovers, the staff especially the young man behind the bar! played with our dog asked after her and let other people enjoy playing with her. Thanks Mercure team she is my baby and the most important thing to me! Also the beds are very sleepworthy 😁

We arrived at 8pm but still had a chance to eat a dinner at the bar. Breakfast was good. Beds were comfortable, we had a great rest. The territory was gorgeous especially for walk with our dog there. The hotel is pet friendly , we had our room on the first floor.

I recently stayed at the Mercure and had a wonderful experience. Tanya was absolutely exceptional throughout my visit welcoming, attentive, and consistently going above and beyond to ensure everything was perfect. Her professionalism and genuine care made a real difference. Thank you, Tanya, for making my stay memorable.

This hotel is advertised as a 4-star property, but the service and customer experience were nowhere near that standard. As an Accor Gold member, I am eligible for complimentary room upgrades subject to availability. Upon check-in (around 12:30 am), I politely enquired about an upgrade, but the receptionist immediately said "No" and told me that I should have booked a higher-category room earlier because no upgraded rooms had been prepared. It appeared that he did not fully understand the Accor loyalty upgrade benefit. He also kept me standing 5 minutes without even requesting me to wait or communicating as if he was trying to ignore me. We also found that several basic amenities were missing from the room, including a toothbrush and other toiletries. We repeatedly tried calling reception, but nobody answered. I eventually contacted Accor Customer Service, who then reached out to the hotel and requested that reception call me back. When I finally managed to speak to reception, the receptionist seemed unable to understand the request, despite me explaining it several times and repeating myself slowly. I was informed that the requested items, including a toothbrush and sanitary kit, were out of stock. A fan was supposedly available, but I was asked to come down and collect it myself. Interestingly, when I arrived at reception to collect the fan, all the other items that had previously been "out of stock" suddenly became available. It gave the impression that the issue was not a lack of stock but rather a reluctance to deliver the items to the room. The fan provided was a small desk fan and did not work properly. I had to return to reception and request a replacement. I also asked whether I could have an extension lead because the power sockets were located far from the bed. Eventually, I was told that they could not provide one because they had a meeting in the conference room the following day, which made little sense in relation to my request. Overall, the experience was disappointing and well below what I would expect from a 4-star hotel and from the Accor brand. They seriously need to provide some training to the night receptionist or replace them. The night receptionist are very unprofessional and disrespectful!! On a positive note, the gentleman working at the bar in the afternoon was excellent—friendly, professional, and very respectful. He was particularly kind to my child and even offered a complimentary apple juice, which was greatly appreciated. The afternoon receptionist were professional and good as well.