The Westin Guangzhou

⭐⭐⭐⭐⭐ A Memorable Stay at The Westin Guangzhou (12 to 16 September 2026) A few months ago, a friend shared with me that they had experienced rather unfriendly service at a five-star hotel in Guangzhou. Fortunately, our experience at The Westin Guangzhou was quite the opposite, and we were very fortunate to meet some wonderful members of the team. I would like to give a special mention to Mickey from the Front Desk, who was friendly, patient and extremely helpful throughout our interactions. She made us feel welcomed and was always pleasant and attentive when assisting us. I would also like to thank Richard and Alex from the Concierge team. Both were polite, patient and very helpful when we needed assistance, particularly with some of our online purchases. A special mention goes to Alex, who provided an especially high level of professional service. He was extremely patient and attentive, and handled our requests with great professionalism. Even when our requests required additional time and effort, he remained calm, courteous and genuinely willing to help. What impressed us most was that their assistance felt sincere and genuine. They did not simply do what was required of them — they made the effort to ensure that we were comfortable and that our requests were properly taken care of. People are often what make a hotel stay truly memorable, and Mickey, Richard and Alex certainly left a very positive impression on us. We would like to sincerely thank all three of them for their kindness, patience and excellent service. We hope the management of The Westin Guangzhou will recognise their efforts, especially Alex for his professionalism and willingness to go the extra mile. Thank you, Mickey, Richard and Alex, for making our stay a pleasant and memorable one. Your hospitality is very much appreciated! ❤️

Staying for a meeting, clean rooms with no views, conference facilities ok. Buffer style breakfast would take coffee orders. Nice choice of international cuisine. Nowhere to sit at entrance. 25min walk to the train station. Awful traffic jam ! The gym was nice and moderate in size, nice choice of kettlebells !

I made my reservation through Booking.com for two rooms: one room for three guests and one room for two guests. For the room accommodating three guests, I had specifically requested three separate beds. For the second room, I requested one king-size bed. I had also sent a separate message at the time of booking to confirm that the room for three guests needed to have three individual beds. However, when I arrived in Guangzhou after travelling from Paris, I was informed that the room for three guests only had two beds measuring approximately 1.30 m by 2 m. The three guests are aged 15, 19, and 21, so they cannot reasonably be expected to share two beds, especially since I had clearly requested three separate beds in advance. I was then told that I had to pay an additional charge for a third bed. I do not understand why I had already paid additional fees through Booking.com for three guests, yet the room was not prepared with three beds. I then had to pay another supplement directly at the hotel in order to receive the third bed. In addition, one of the rooms directly faces another hotel located only a few metres away. Instead of the city view indicated in the room description, our view is almost entirely blocked by the building opposite. I am therefore extremely disappointed with my experience at the Westin Guangzhou. The room configuration did not correspond to my booking request, I had to pay unexpected additional charges, and the advertised city view was not provided. I would appreciate a clear explanation regarding these additional charges and an appropriate solution for the room and the view.

My stay at this hotel was extremely disappointing. In the middle of the night, I found a flying cockroach in my room. I reported it to the front office the following morning, but the staff showed little concern and simply offered to change my room without a sincere apology. I then spoke with the duty manager, hoping the matter would be taken more seriously. Unfortunately, the response was equally nonchalant. I was told that pest control would be arranged for the room. However, that same night, I walked past the room and noticed it had already been assigned to another guest. This left me with the impression that cockroach incidents are not treated as a serious issue at this hotel, and that guest comfort and hygiene are not priorities. It was not just the presence of the cockroach that was disappointing, but the indifferent attitude and poor handling of the situation by the hotel staff. I will definitely not be staying at this hotel again and cannot recommend it based on this experience.