Availability
Description
Great care is taken to ensure guests experience comfort through top-notch services and amenities.Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi and shuttle at the hotel ensure effortless exploration of Sanya. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services.Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's tours.For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel.The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning.At Raffles Hainan Hotel, guests can choose from a variety of room configurations, some of which feature separate living room and balcony or terrace. For certain chosen rooms, guests can enjoy in-room amusement like daily newspaper, television, in-room video streaming and cable TV as a part of their stay.Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar.Maintain your cleanliness and comfort using a hair dryer, toiletries, bathrobes and towels available in select guest restrooms. Each morning at Raffles Hainan Hotel, a scrumptious, homemade breakfast kick-starts the day.Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Enjoy an entertaining evening alongside your fellow travelers at hotel's very own karaoke rooms and bar. Snack vending machines operate around the clock, providing you with easy access to treats regardless of the hour.Do you possess exceptional culinary skills? Prepare your meals personally within the hotel at its BBQ facilities.Indulge in the numerous pursuits available at Raffles Hainan Hotel.During your stay, the hotel provides direct access to a beach, ensuring you remain near the sea throughout your visit.Treat and spoil yourself by stopping at massage, hot tub, steam room, spa and sauna for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool. At the hotel, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Private Beach
Reviews
The first issue is regarding to late room availability upon check in. 2 out of 3 rooms were not ready till 6pm upon check in, even after communicating our arrival time of 2pm the day prior.
The more serious issue is regarding safety. Found huge amount of glass debris, both big pieces and fine particles in the fruit plate. All well hidden under the fruits. My 3 year old played with and consumed the fruits throughout the stay until we discovered the the glass debris. She could have got badly cut, or even worse ingested glass debris. This is totally unacceptable for any hotel, not even a 5 star resort like Raffles. The more appalling part is the hotel's follow up communication. Very lacklustre. Promised follow up in a day but never heard back until I call back 3 days later. Showed little remorse and offered laughable compensation (first offered a soft toy, then offered a room voucher expiring in 8 months after I pushed back multiple times). I urge everyone to be aware and stay clear of this hotel. They DON'T care about your safety or your satisfaction.
I love this resort—it has a stunning private beach, a huge swimming pool, attentive butler service, and generous room upgrades. Furthermore, I find their afternoon tea at the Long Bar absolutely delicious, with excellent service. The atmosphere of the beach BBQ & Hotpot buffet is impressive, offering a wide variety of food choices.
Overall, all the staff at this resort are caring and friendly. The best among them is Darryl—he is incredibly attentive and thoughtful, always responding promptly to all our requests throughout our stay. His dedication truly made our experience exceptional.
Super beautiful and incredibly friendly service. The hotel has a incredible beautiful beach with white sand and the whole hotel a unbelievable beautiful view. Super relaxing … thank you
Beautiful stay!
Hotel Raffles is a perfect place to stay in Hainan . It is close to the many attractions . The room was very pleasant, it was cozy and clean. Breakfast was excellent and incredibly varied. The hotel team has always been friendly, patient and helpful. As non negative Chinese speaker the hotel staffs are very gentle and helpful especially Mr.viliame , Mr.Mark , Ms.Lynn & Mr.Mren .That impressed me the most. No matter what time of day or night, you could turn to them with all your concerns. On my next stays, I will definitely check into Hotel Raffles again. The price performance ratio is very good. The sevice was exceptional as well. Would definitely send our friends there.
This is a amazing on the bay of Clearwater Hainan. Probably the best Hotel I have ever seen. Room are large and full of equipment. Bed was relaxing and very comfortable. We had a superview on the bay and I really did not want to leave the room! Lunch is top probably one of the best I had in a luxury hotel. Simply excel, Five starts well deserved.
