Stayed for business. Room service was great. Ordered off kids menu and they made adult sized. Really tasty. Rooms clean. Bed comfy. Only thing if Im really picky was reception and front facade seemed tired. 4/5 due to that but everything else was perfect
Stayed overnight and one thing was noticeable, the cleanliness of the room. Quality linen, bed was comfy, and toilet/shower was well maintened. 5 star to Housekeeping team. Reception front desk staff were warm and accommodating, particularly Maya. She made sure that my stuffs were kept safe for the entire day, even I checked out already and while roaming around the city. Struck the ideal balance of friendliness and professionalism. Breakfast buffet were delicious and had good selections too. A genuinely memorable experience. Will definitely come back again when I am in Wellington.
I having a wonderful long term stay at Novotel Wellington and can't speak highly enough of the incredible team who are making my experience so enjoyable. From the moment I arrived, the front desk staff were warm, welcoming, and always happy to help with a smile. Every morning, walking into breakfast felt like being greeted by friends. The breakfast team consistently provided excellent service, and my daily oat milk latte and perfectly poached eggs were always a highlight of the day. The dinner staff were equally fantastic, providing attentive, friendly service and creating a welcoming atmosphere. A special thank you to the chefs, whose consistently delicious meals and attention to quality made dining at the hotel a pleasure throughout my stay. The bar staff also deserve special recognition for their friendly service, great recommendations, and welcoming attitude. They helped create a relaxed and enjoyable atmosphere, making it a pleasure to unwind after a busy day. I would also like to recognize the housekeeping team. Their attention to detail, professionalism, and care ensured my room was always spotless, comfortable, and inviting. Their hard work did not go unnoticed and was greatly appreciated. The genuine friendliness, professionalism, and dedication of every staff member I encountered made my stay truly memorable. Thank you to the entire Novotel Wellington team for your outstanding hospitality. I look forward to staying with you again in the future.
I had a nice stay and enjoyed all the complimentary the hotel provided. However, in the end I was charged for the parking fee 45$, and I had been chasing the hotel both phone call and emails but I haven't received any feedback until I had to go back to the hotel and asked what's wrong. The manager was there but didn't seem to want to come apologise by himself. I don't feel I was treated as a platinum member, not even a member. Big regret
Easy and friendly check in. Easy access to basic gym which had nice equipment. Offered access to larger gym but I did not try this out. The basic gym had what I needed. Great access to Lambton Quay and easy 15 min walk to Te Papa and the convention centre. The room is a bit bright red accent which was a bit jarring but the room was good enough. Comfortable and clean even though it was a bit small. Unfortunately, the windows do not open. The dinner was great. I stayed four nights and ate x 2 dinner. Well worth it. Breakfast not so much. Overall. I would go back again.
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