Avana Suites

The staff were unhelpful and the customer service was very disappointing. I booked a room and, when I arrived, I was asked to pay a $100 refundable deposit. However, I still haven’t received my deposit back. I have called several times to ask about my refund, but the way I was spoken to was extremely rude and unprofessional. Customers deserve to be treated with respect, especially when they are simply asking for their own money back. If the business needs to charge more, they should increase their prices transparently instead of making customers chase them for refundable deposits. This experience has left me very disappointed, and I would not recommend booking here based on my experience. Poor customer service and a very frustrating experience.

Do not stay there. The toilet wasn't attached to the floor, leaked water everywhere, and it stunk. They didnt put any effort into fixing it or helping me out. My family were very unhappy there so only stayed one out of the two nights. Doubt I'll get a refund. Wish I checked the Google reviews first as booking.com is clearly corrupt with its ratings...

This is a crap place to stay. They didnt even have a welcome book to read about avana suites . Couldnt close the front door properly. Bath had mud in it. There was spillage stains in the cupboards. The office carpet was wet. Location is great however this place is dirty. They said my deposit would be in my bank with 10-12hours. I rang them 3 days later to see what the go was and they said the same 10-12 hours.. it took a further 48 hours to get my deposit back. Its a dark and dingy space and no way would this pass healthy homes standard.

⭐☆☆☆☆ I rarely leave negative reviews, but I feel other travellers deserve to know what happened. I booked one night at Avana Suites through Agoda and paid in full before arrival. When I checked in, the staff asked me to present the bank card I had originally used to pay. I didn't have that card with me, so they told me they would refund the original payment and asked me to pay again with the card I had. I trusted what they told me and paid a second time. More than two months later, I still have not received my refund. My bank statement clearly shows that both payments were successfully received by the hotel, meaning I have been charged twice for the same one-night stay. I contacted the hotel several times by email. At first they replied and asked questions about the refund, which made me believe they were dealing with it. After that, they completely stopped responding and have ignored all my follow-up emails. I'm now having to ask Agoda to step in because the hotel has failed to resolve such a straightforward issue. If you're planning to stay here, be very careful with your payment and keep all your records. I sincerely hope no one else has to go through what I've experienced.