Viceroy Washington Dc

We had a fantastic stay at the Viceroy DC while attending the Freedom Prix 250! From start to finish, the staff provided outstanding hospitality and amazing customer service. A special shout-out to Zach, who made our check-in experience exceptional. He explained all of the hotel benefits in detail, always recognized us whenever we entered or left the property, and truly made us feel welcomed. Zach even went above and beyond to assist with a request I had after hours. Thanks a million, Zach, for making our stay even more memorable! I’d also like to recognize Nia and Natasha for their professionalism, courtesy, and warm service during our checkout process. They were fantastic and helped end our stay on a very positive note. We didn’t get a chance to enjoy the rooftop pool, but it looked like an amazing place to relax and unwind. A major plus is the rooftop bar, which we’ll definitely have to check out on our next visit! Overall, we had a wonderful experience at the Viceroy DC. The beautiful property, excellent staff, and exceptional customer service made our stay truly memorable. We’ll definitely be back!

My stay at the Viceroy Washington DC was exceptional, and a major reason for that was Natasha at the front desk. From the moment I arrived, she was incredibly warm, personable, engaging, and genuinely funny. She has a natural ability to make guests feel immediately welcomed and comfortable. Natasha went above and beyond throughout my stay, displaying the type of thoughtful, attentive hospitality that truly sets a luxury hotel apart. She was professional while still being authentic and personable, and every interaction with her added something positive to my experience. The Viceroy is fortunate to have someone like Natasha representing the hotel. She is an outstanding ambassador for the property and deserves to be recognized for delivering such memorable service. I would gladly return, not only because of the beautiful hotel, but because of the exceptional hospitality Natasha provided.

Arrived at the hotel at 13:30, 1.5 hours before the stated checking time. We were more than happy too wait until 15:00. We got told great news your room is ready. However if you want to get to your room early it’s a $50.00 charge. Again fair enough. So we declined paying the $50.00 and were happy to wait until 15:00. We sat in close proximity to the reception desk, whilst sat waiting at least two other guests / groups were allowed to check in and they waved the $50.00 fee. I find that absolutely ridiculous and unprofessional. Either follow the rules for every customer or don’t. I think the reception staff over heard me talking to my travel partner of how unsatisfied I was with what was going on. Then lo and behold the reception staff, sir we are going to wave the fee you may check in now. Not a great start to our short trip to DC. The guest amenity fee is ridiculous and money grabbing. $40.48 per day. I asked what this was for and I was told it was for the WiFi, Gym, Swimming pool, water machines & social areas. Surely the cost of these such things are covered in the room fee? Nice enough hotel however these two things put me off massively and would not stay here again.

⭐⭐⭐⭐⭐ An Exceptional Stay at the Viceroy Washington DC My husband Naim and I had the most amazing experience at the Viceroy Washington DC. From the moment we arrived, we knew this hotel was something special. Jennifer and Zack greeted us during check-in, and the level of service was outstanding. Zack went above and beyond to make us feel welcome, and his professionalism, attention to detail, and genuine kindness were truly top-tier. He set the tone for what turned out to be a perfect stay. The hotel itself is absolutely beautiful. We instantly fell in love with the layout, the stylish design, and the intimate boutique feel. The room was immaculate, and the bed was unbelievably comfortable—we didn’t want to get out of it! A special thank you to Armond as well, who was incredibly pleasant and added to the exceptional hospitality we experienced throughout our stay. I’ve stayed at many hotels over the years, but this was by far the best boutique hotel experience I’ve ever had. Every member of the staff made us feel valued, and every detail exceeded our expectations. The Viceroy turned our getaway into a memorable experience that we’ll be talking about for a long time. We can’t wait to come back. Thank you to the entire team for making our stay so special!