The Westin Crystal City Reagan National Airport

Has gotten worse each time. The rooms are old and outdated. The employees do not seem to care. They don’t even properly stock the bathroom. There was no soap each day after housekeeping finished. Really loud air conditioner and thin walls. Can hear everything. Internet never worked for more than 5 minutes. Tv was old and would randomly restart. For sure the worst Westin I’ve ever stayed at.

We did not stay at the hotel, but utilized the parking for a long trip like we normally do. Great location with a decent size parking garage, but shuttle service was subpar. On our way to the airport was great. On the way back from the airport was a different story. We understood it runs every 30 to 35 minutes. We had to call twice because the shuttle did NOT come even though the front desk said it did. We waited exactly where we were supposed to for an hour. The driver was not apologetic and when something was said, he proceeded to be unprofessional. Definitely will not be returning.

Can't really tell you about the hotel itself as I actually didn't get to stay there. I booked there, and on the day before my arrival, they had to relocate me to a different hotel 13 miles away- to which they promised shuttle service there and back for the days I needed (I was attending a conference next door). They never sent the shuttles, had to call multiple times, kept getting guaranteed that I'd get picked up and nothing. The one time they did pick me up, they were 30 minutes late. So, if you're ever here and they "have to relocate you", just cancel all together. Not worth the hassle.

Overall, the price is not worth the stay. The room service. When I initially arrived, there was no soap in the shower. After requesting room service, I thought when I returned, things would be filled, but there was still no soap but instead, other hair was left in the shower. I think there needs to be further enforcement of doing a clean sweep of the rooms so guests have a quality experience. 50$ a day for parking, you are better off parking across the way in the public parking for 23$ a day. If you want to use the room phone you have to pay per minute, and this includes if you want to call downstairs to the front desk. Unable to change the input on the TV. If you have an HDMI and you want to plug in a game or project anything from your computer, you are not able to. The most annoying part about the stay was that there is NO microwave available at all in the entire hotel for guests. Not in the rooms, you can't request one, and not in the lobby downstairs. The weight room was nice, lots of good things to do in the area.