Lansdowne Resort And Spa

I came for a day trip to the spa and it was lovely. One of the best massages I’ve ever had. The facilities were very nice except the showers in the women’s area were in need of some serious maintenance—mildew, rust, non-working handles. Staff were friendly and accommodating.

Fitness center, hands down one of the best for a resort. Indoor pool, clean and well kept. Outdoor pool, slide and splash pad all suitable for kids. Was expecting a bit more based on the pictures on the pool area, but in general great place for the full family. Appeared to be a bit more focused on the conference crowd, but still a lot of fun for everyone. Food everywhere on premises was great including poolside and room service.

We stayed last night for my husband's work event here and we have absolutely NO complaints. This resort was so beautiful and the best part was the customer service! Literally everyone I interactes with were so pleasant and just so welcoming! I love to go place that employees actually care and like their jobs! I do want to give personal shout-out to Katty she was serving our table at the event and was incredible! She was so fun and took care of us so well, I really enjoyed meet her! Overall a great experience! Great job!

We stayed overnight in the Alcove 1 bedroom suite so that we could attend Mother's Day brunch. Based on this specific visit I would say I was underwhelmed and that the room was overpriced. The room needed to renovated, redone and refurbished. It was to the point where I couldn't really tell if a certain piece of furniture was simply old or just straight up not cleaned. There were cracks and stains in the wallpaper, and stains on the furniture and couch. And the bathroom, while large, was poorly lit and not much better than what you can get at a Best Western. If that's where I wanted to stay, I would have just gone there. Service-wise: The staff working the brunch were helpful and polite,and the food was good. But at check-in, the employee working at the concierge seemed to be checked out for the night. He asked for my ID, handed me the the key card, and I guess assumed that I lived there because he didn't even tell me how to get to the elevators. The same guy avoided eye-contact with me and pretended to take a 3-second phone call as we were approaching the desk to check out. Always wanted to check out Landsdowne, but I can't say I recommend it.