Doubletree By Hilton Hotel Sterling Dulles Airport

How is this a 4 star hotel ? maybe it was 20 years ago. my family and i did a staycation. I wanted to make sure I had a nice hotel so I paid an extra $100 for the night to get a 4 star hotel. But I could have stayed in a 2 star, and it would have been the same. They gave me a handicap accessible room without even asking me if I mind. I don't know if it's because I booked through Priceline. But it was so old and worn out you can see the pictures. The room don't even have a plug to charge your phone in between beds you have to pull out the nightstand to plug in.. I didn't even attempt the non free breakfast because I already read that they charge around $17 to $19 a person for mediocre food. But it's Hilton they don't care, they're making their money.

Worst experience at any of the Hiltons. Reservation booked for double queens, called in to reassure this, and the man on the phone did confirm it, telling me I got bumped to the 6th that was an upgrade. Got to the hotel at 1:30 am after a long 6 hour flight just to get to the hall up stairs. The only floor that feels dated with rug. You step right into a lounge that reeks and is intensely muggy, about 84°, the trash is overflowing with groceries that to my surprise I didn’t notice until the next day that there was also meat just sitting there rotting. When I got into my room the entire floor just looks dated, doors that resemble something out of a 1900s building or straight from the titanic. My furniture is old and long behold I did not get my double queen beds. Then to find out that the internet is awfully slow. None of the ports in the room work for LAN. I wake up the next day and go to breakfast which was included and got denied. I’m stuck here for two weeks and I’m going to hate every second of it….

I had a wonderful stay at this hotel with my family. The front desk staff was incredibly kind and helpful, especially Luna. She assisted us with everything we needed and made our stay feel comfortable and welcoming. I truly appreciate her excellent customer service. the restaurant also had a great atmosphere and a very pleasant environment. Everyone on the staff was friendly, and we received everything we needed throughout our stay overall, it was a wonderful experience, and I would definitely recommend this hotel. We had an amazing night and would be happy to stay here again!!!!

I had good experiences at the hotel for several past stays. However, I was very disappointed in the recent stay. The front desk lady told me the breakfast was from 6 to 10 am, but didn’t tell me it was not complimentary and needed to pay for it. I thought it was the encouragement for me as a longtime Hilton Honor customer. However, I was charged for $19.03 including taxes with very cheap food quality there. Very unsatisfied!