Caesars Virginia - A Caesars Rewards Destination

The room was beautiful. Service in the restaurant and food courts was quick. I loved the ribs and hamburgers. The ordering drinks from the slot machine was quick early in the afternoon. In the evening it took so long the system canceled my drink order. The last time I ordered it took so long I had to move off the machine I was on. 20 minutes later it said my drink was on the way. I didn't know if the system could see I went to a different machine or if it was on the way to the other machine. I never got my drink.

I’m a casino player who loves table games, and after visiting this casino for the first time last night, I can honestly say it was one of the worst casino experiences I’ve had compared to other casinos. One thing that immediately stood out to me was that the dealer received the first hand on every table game I played. At other casinos I’ve visited, that’s not always the case. Seeing the dealer get the first hand every round felt unfair and made me uncomfortable. While I’m not accusing anyone of wrongdoing, it creates the appearance that there could be opportunities for manipulation, which doesn’t inspire confidence in the games. The dealer at my table (I forgot the name but liked to say camera light action ) was also extremely strict. Players were constantly being corrected for small things. You couldn’t even touch or adjust your cards without being told something, and the atmosphere felt more like being watched than having fun. Instead of focusing on creating an enjoyable experience, the dealer spent a lot of time talking and enforcing rules. Another major frustration was the payout process. Whenever a player hit and needs to pay black, the dealer had to stop and wait several minutes for a supervisor to come over and approve the payout. This happened repeatedly and slowed the game down tremendously. The supervisors also came across as unfriendly and acted like they were above the players rather than providing good customer service. Overall, the casino felt slow, overly strict, and not very welcoming. Table games are supposed to be entertaining and enjoyable, but the constant delays, strict atmosphere, and poor customer service made it difficult to have a good time. Unfortunately, based on my experience, I wouldn’t rush back.

Recently returned from a 2 day stay. The staff and restaurants were good; however, I wish they had some additional options for breakfast and dinner. The fast food approach is definately a limiting factor. We had time to tour the town and found several good restaurants minutes from the casino. Rooms were nice and every staff member was polite and friendly.

I can't talk for the hotel because I didn't stay there. We went to the casino. The smoke everybody mentions wasn't as bad as I expected based on the comments. U could definitely feel air moving inside. I had absolutely no problem getting the waitress or the staff member when I needed. Coffee/water was complimentary. The slots were fun. Overall it exceeded my expectation what was based on the mixed reviews. Definitely going back.