Congress Hotel

Warning. You might receive unauthorized charges from this hotel months after your visit. I visited this hotel on in May 2026. While checking in, I was asked to provide my bank details for security. I checkout and payed for all additional services. However, in September, 4 months after, I received an unauthorized transaction from this hotel marked as a reservation. I have not received any communication from them. I did not make any booking. This means the hotel stored my Google Pay token and reused it later, while it is legally required to delete my data after I've visited. I tried contacting them but they do not respond.

I would like to express my sincere gratitude to the entire hotel team for their outstanding help and kindness. I accidentally left money in my room after checking out, and the staff went above and beyond to help me. They carefully arranged for the package to be sent to me at the airport and kept me informed throughout the process. The team is incredibly honest, trustworthy, and genuinely cares about their guests. Their professionalism and willingness to help in such a stressful situation meant a lot to me. Thank you so much for your exceptional service. I highly recommend this hotel and will definitely stay here again!

Great view and location, nice breakfast, renovated large rooms, clean as well. At the time of my visit there was a little noise due to continuous renovations (I guess so), but should be temporary

The air conditioning does not operate during the winter season (we were informed it works only in summer). Currently, in Vilnius, the temperature is around -20°C. When we entered the room, the aluminum radiator was turned off, and even after turning it on, the heating has not been sufficient. The reception offered us an extra blanket, but that is not an adequate solution. After taking a shower, having to cover yourself with double blankets just to warm up is very uncomfortable. This is a four-star hotel located in the city center, and we expected a much higher standard of comfort. The receptionist, Eva, mentioned that it was her first day at work and appeared frustrated. I completely understand that working in customer service can be challenging, especially in such situations. However, this is clearly a management issue that needs attention, particularly during freezing weather conditions. Charging €80 per night for a cold room is not acceptable. We have had many positive experiences in other hotels. We chose this hotel because of its central location and the beautiful room photos, hoping to relax and enjoy our stay. Unfortunately, due to this experience, we would not return during the winter season and cannot recommend it to others. Thank you.