Intercontinental Vienna, An Ihg Hotel

Excellent. Three stays in july/august (room 741, facing Stadtpark). I like : - the location, best in town (close to Vienna old city and public transports) - staff : listening, friendly and professional - room : old style, yes, but very confortable and very suitable for business - fitness excellent (with sauna) - and the Club Lounge : nice offer for food and drink, buffet style, very well managed (thanks to Svitlana, Suzette, Olav and others). - IHG status recognition

I was a bit nervous at first and especially concerned about the AC levels since my last August trip to Vienna staying at the run down Hilton was a disappointment as the AC was useless in 95f summer heat. But the intercontinental hotel proved to be just the opposite and the 2026 heat was just as intense. The hotel is well maintained and our Jr Suite was recently remodeled which made it even a nicer surprise. The bed was very comfortable, the floor quiet and we especially loved the in room coffee makers as we typically get up much earlier than when the restaurant opens. Decent breakfast buffet and good coffee. Staff were friendly and always helpful. In spite of the hotel outside appearance looking very 1960’s. The interior is very relaxing and comfortable. We never tried the coffee bar with cake downstairs but it seemed very popular in the afternoon. My only negative comment is regarding the bath towels in the room, especially for a suite. Paper think and only three. In this kind of summer heat more than one shower a day was required.

We had an absolutely wonderful stay! Every aspect of the hotel exceeded our expectations. From the friendly and attentive bellman who welcomed us, to the professional reception team who made check-in effortless, every interaction was exceptional. Breakfast was outstanding with a fantastic selection and excellent service. Housekeeping kept our room spotless, and the thoughtful turndown service each evening added a luxurious touch. It’s clear that every member of the staff takes great pride in providing outstanding hospitality. We truly felt well taken care of throughout our stay and can’t wait to return. Highly recommended! The only small disappointment during our stay was one interaction at the bar. I wanted to order a drink to take away, but the bartender insisted that I call room service instead. Unfortunately, she came across as rather dismissive, which was surprising given how warm, friendly, and accommodating every other member of the staff had been. Thankfully, this was the only negative experience during an otherwise exceptional stay.

It is a great hotel with great location and comfy beds. But even rhough it is a very old building. It lacks that luxury in the rooms that it normaly has. The rooms need a type of remodeling. They look old as for the bathrooms specially the showers and the towels are very thin, but at least they do absorb. But the eoom configuration with it connecting are great, very spacious, talking of the room corner # xx1 and xx3. The restaurant its spacious in the lobby not a special room. Its great its concept because pf the limited space. The ac in the room does not feel that cold set it at its coldest. In general its of course great, just a bit of facelift in its rooms. The pillowd flattened out in 5 mins. The breakfast buffette is really great.