Anantara Palais Hansen Vienna – A Leading Hotel Of The World

An absolutely beautiful and elegant hotel that truly deserves its 5-star rating. From the moment we arrived, the service was exceptional, with friendly and attentive staff and an impressive level of attention to detail throughout our stay. A special mention to Kai and Kristina, who looked after us so well at breakfast. Their service was outstanding — professional, warm and attentive, and nothing was ever too much trouble. A fantastic experience from start to finish. We thoroughly enjoyed our stay and would happily return. Highly recommended.

Anantara Vienna exceeded our expectations We usually stay with other luxury hotel brands such as Four Seasons, Mandarin Oriental and Meliá, and although I had been following Anantara and its properties for quite some time, we had never actually had the opportunity to stay at one. I was therefore very curious to finally experience the brand — and I arrived with quite high expectations, mainly because we know Thai standards very well. Anantara Vienna did not disappoint. In fact, I left more than impressed. We stayed in a suite, which was absolutely beautiful, elegant and luxurious, with an impressive attention to detail and a generous selection of amenities. Even something as simple as the minibar was exceptionally well thought out: fully stocked with a great variety of beverages and accompanied by every type of glassware you could possibly need. It is a small detail, but one that says a lot about the level of thought that goes into the guest experience. You genuinely feel that everything you might need is already there. The entire hotel was also immaculately maintained. The level of cleanliness throughout the property was exceptional — everything, everywhere, was spotless. What impressed us perhaps even more was the staff. They were extremely well trained, polished and genuinely courteous throughout our stay. We did have one unfortunate incident at the spa when another - very rude - guest brought five small children into the pool area, which completely changed the atmosphere and ultimately made me decide to leave. However, what could have remained a negative experience actually became an example of excellent hospitality. The spa manager quickly reached out to check on me, and from that moment on we genuinely felt that the team wanted to make sure the incident did not define our stay. A special mention has to go to Reyner, the Guest Relations Manager, who went above and beyond to make sure we felt looked after and that our stay remained a wonderful and memorable one. His attention and professionalism made a real difference. We also had massages at the spa and thoroughly enjoyed them. If you have the opportunity, look for the Thai massage therapist — she was excellent. And finally, a very well-deserved mention for Adam, the barista at Theo’s: he makes the best coffee in the hotel! Our first experience with Anantara ended up exceeding the already high expectations we had for the brand. Beautiful surroundings and luxurious facilities are important, but what ultimately distinguishes a great luxury hotel is how it makes its guests feel — particularly when something doesn't go perfectly. Anantara Vienna handled that exceptionally well. I will definitely go back to Vienna and stay at Anantara again. Hopefully they will change policies at the spa, it is not a place for kids' parties. And please, remember to blackout our windows properly at our next stay - we need to sleep well so we don't get cranky 😉

Our overall experience at the hotel was absolutely fantastic — from the beautiful building and facilities to the service and, most importantly, the wonderful people. From the very first moment, when I called the hotel from the car while we were on the road, after we spontaneously decided to visit Vienna, we were met with a warm, friendly, and professional approach. Despite our last-minute plans, everything was handled with great care and efficiency, and we immediately felt very welcome. Throughout our stay, we genuinely felt that we were in very good hands. It was clear that everyone cared about making our experience as enjoyable as possible, and this made a real difference to us as a family. I would like to sincerely thank everyone who took care of us during our stay — from the Front Office and Housekeeping to the Kitchen team, as well as everyone who looked after us at the lobby bar and during breakfast. Every interaction was friendly, professional, and thoughtful, and we truly appreciated the care and attention we received throughout our stay. A special thank you to Dominik and Alexandra from the Front Office for their warm welcome, kindness, and professionalism. Their approach made a particularly lovely impression on us. We warmly recommend this hotel and would be very happy to return with our family the next time we visit Vienna. Thank you for a wonderful stay — we look forward to coming back!

I experienced an amazing and memorable 3-night stay at the Anantara for my first visit to Vienna. I loved my time there. The staff were especially personable and welcoming while also professional and helpful. A big thank you to Kristina, Lindsey and Karim at breakfast each morning which was a delicious selection of à la carte and the generous buffet. The ambiance and spaces of the hotel are elegant and serene. My 1-bedroom suite was spacious and beautiful with fantastic amenities. The rest of the staff were so so friendly and helpful, going above and beyond to provide a comfortable welcome. I especially thank the Sales Director Hannah and Alexandra at the reception. I will definitely return for another stay and as a travel advisor will be highly recommending it to my clients, friends and family.