We stayed for 5 nights, 2 adults and 2 kids. Room was bright and clean, service and people were lovely, location and facilities were perfect for us. The plug in bathroom got stuck, and was fixed within an hour by a very lovely handyman. Only downside was the ill-flated jumping pad that was full of sand, please update to a jumping pillow!! And all the worthwhile games in gaming room required cash... the pressure on parents to constantly give $$ was unpleasant...
Even though it was a very short stay, it was a wonderful experience. Arriving late at night and finding that the staff had already turned the heater on for us was such a thoughtful touch—they're absolute legends! The place was spotless, and we didn't have any issues during our stay. I'll definitely be back in the summer. It's such a beautiful place!
I've just had a most enjoyable 3 night stay on Phillip Island staying at Ingenia New haven. Friendly staff was a great start. I was rapt to have such a clean and quiet cabin with a well equipped kitchen. Bed was comfy with enough warm linen for winter. My daughter and her family camped in their caravan, the synthetic turf area was fantastic for annex. Showers and toilets 10/10 clean! Access to beach easy and so close. We look forward to the jumping pillow being operational next visit. Yes, we will stay again.
Great place to stay on the island. Awesome location and everything is a quick drive so you can get to chocolate factory, penguin parade, cowes, san remo and all of the fantastic attractions close by. Cabins are roomy with lots of space for all of the family. Lots of activities on site such as jumping pillow cushion thing, arcade games, play areas. Close to the beach. Staff at reception are super helpful and friendly. Looking forward to my next visit.
We stayed in a 2 bedroom cabin. Upon arrival, check in was a breeze, and straight to the cabin. First impressions left us excited. The cabin was super clean and modern. It had all amenities necessary for a short stay. A couple of small things arose, but this didn’t dampen our stay, and were attended to quickly. The beach located just a stones throw was fun to explore in the mornings. We collected seashells, and explored the pools filled with fish and little crabs. There was a games room, where you could try your luck with the claw machines, play pac-man and have a round of table tennis. The jumping pillow was fun for kids, and the bbqs were clean and perfect for a cook up. Just a short stroll out of the park, a bakery that serves the most amazing treats and milk shakes left our kids buzzing! It’s a good location to stay, with just a 10 minute drive to forest caves, cape Woolamai surf beach and the famous chocolate factory.
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