Driver was 20 minutes late to pick up at the port. He apologized and said traffic was very bad. However, he should plan on that accordingly. Otherwise, the transfer was smooth and a lot less hassle than using public transport.
Incredibly easy and convenient. The company was easy to connect with and communicative, driver arrived early, and we were dropped off right near our hotel.
Driver did an excellent job, easy pickup and great to have help with the transfer to the water taxi!
Highly recommend. Petra confirmed the details of our trip the night before disembarkation. Our driver was there and waiting despite us disembarking a few minutes earlier than the agreed upon time. The car was immaculate and the drive to the water taxi station easy. Petra met us there and escorted us (even assisting with some of our heavier luggage) all the way to the front desk of our hotel. She was lovely and provided wonderful insights about the city throughout our journey. Cannot recommend this service enough!
Absolutely awful experience. Driver was 25 minutes late with no communication at all. We called and texted multiple times, a number the company provided and no response. In a panic booked an Uber, shortly afterwards the driver arrived. Lame excuse about traffic, the port was filled with other transport companies there on time? We were Unable to cancel the Uber as they were coming from the city, so had to pay. Company rep said there was nothing they could do about it. The next day company had a change of heart and offered complimentary transport from our hotel on the grand canal to the airport. Great, I assumed we would simply take a water taxi directly to the airport. But no, they again tried to cut corners and mitigate their mistake by offering a land transfer to another meeting point and then a water taxi. Very inconvenient as a direct transfer is easily available. We suggested as much to the company but once again they opted for the cheaper option. We declined and booked our own direct transfer. Would NEVER recommend this company…Beware!
This company was an A+. Great communication, on time, courteous, beautiful vehicle, and smooth transition from vehicle to private water taxi. Will book again!
Great communication, punctual and friendly. Lovely new and clean vehicles.
Our driver met us at the port of Fusina right on time! He was thoughtful and carefully loaded our many, many bags into the van for us six passengers. Once we got to the water taxi dock, he and others were quick to load the bags onboard. Wow. Our travel to our hotel was delightful as we navigated the canals of Venice. The whole trip from ship to hotel took only about 30 minutes. Definitely recommend this safe, complete and efficient service!
From the cruise ship terminal to the door of our hotel pure perfection. Using this service made our transition seamless.
Our van driver picked us up on time and was very helpful and friendly on our way to the water taxi dock. The water taxi driver was also very friendly and professional and helped us with our bags. It was a great experience!
Our driver arrived on time in a rainstorm. He got into the water tax, helped with our bags and gave me his umbrella. We got on the water taxi and had a lovely ride to the train station where he dropped us off and helped us with our bags. Five stars!!
Wonderful ride! Smooth travel! On time! Great driver with a very comfortable car! We loved our experience! I would recommend this to anyone. Easy private water taxi made our entree to Venice a breeze.
Great service from Fusina terminal to Piazzale Roma. Driver was standing right outside the terminal holding a sign with my last name. At Piazzale Roma, he showed us where to get either a public or private water taxi. Couldn’t have been easier.
Easy, comfortable and stress-free. The booking was confirmed with follow up. The pick up was exact. Stefano was our kind and professional driver and tour guide every step of the trip to the hotel in Venice. The car ride from cruise to water taxi was comfortable and engaging. This was turnkey from start to finish.
Our cruise came in to Fusina. The cruise line offered complimentary transfers to Tronchetto which is a transfer hub. Just at the top of the escalator we found found water taxi service Go City Center, which took us, and a number of other passengers to Venice for ~20 Euros each. The taxi's first of its four stops happened to be directly across from our small hotel. The driver off-loaded our bags and even took them to our doorstep. The guidebooks suggested "nightmare" costs and several transfers, but Go City Center travel made it easy.
I used Viator to arrange transportation for me and my wife from our cruise ship in Fusina to our hotel in Venice, and then from the hotel to the airport a few days later. This was a challenge because it involved both a car and water taxi. The execution was flawless and seemless. We are very grateful and appreciative.
Courteous and efficient Service. The car arrived on time and brought us to safe harbour quickly but cautiously.
Luxer is a 100% professional company with qualified staff! An excellent experience and I recommend it to everyone who wants to spend an unforgettable holiday!
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