Everything just as planned, a nice van ride from the airport to Venice, then we and our bags were transferred to a small motorboat water taxi, which was able to take us on the smaller canals right up to our street. This was very helpful for our mother who is 80 years old. And we loved being able to see and ride through multiple canals on the way.Thank you so much!
This is the only way to get to Venice from the airport. Especially if you are a group of 10 with luggage. They will hold the reservation for only 2 hours. After that you will lose your money. We made our reservation with the stipulation that we will text them when we arrive. It was good because our flight was delayed 3 hours. The cars met us at the airport and took us to our water taxi. 10 of us with luggage and 2 water taxis. Our stop was near the Rialto Bridge which was close to our hotel. The car service and water taxis made the start of our vacation go smoothly.
This is worth every penny when you are flying into a new city and have to figure out water transport as well as vehicular transport. Was met at the airport with a sign and then taken by van to a water taxi. What a beautiful way to enter the city!
Me and my family had a really nice experience with our transfer to Venice and everything was so smooth and easy. Our driver waited for us at the Venice airport, we had a 15 minutes ride and then we had a boat waiting for us to reach our hotel. Thanks again for your help and we hope to come back soon.
Outstanding service. Our flight time was changed and were able to adjust our pickup time without any issues.
This was a great experience! We were met at the airport with a charming young host who took very good care of us. She travelled with us from the airport to our hotel helping with luggage, answering any questions and talking to us about our trip. She was exceptional!
The driver met us in the airport with a sign with our name on it so we could easily find him. Our ride to boat dock was excellent. It was great to have a smooth transport all the way from the airport to our hotel with no worries. We'll worth it.
Exceptional service and a comfortable ride. After exiting the luggage area, we were greeted by our driver, who was waiting with a sign displaying my name. The driver was courteous and assisted with carrying my luggage. The spacious Mercedes van provided a smooth and comfortable experience for all four of us. We were then driven to the pier for an effortless transfer to the water taxi, which took us directly to our hotel. While the price was on the higher side, the entire pickup and drop-off process was seamless and stress-free.
When we arrived we could jot see our contact and had to call the tour operator..only after we spoke did he show up..not sure why he as was not standing there like the others with our name board. Anyhow it was a very short drive to the private boat to Venice. This was wonderful. However it would be less expensive if you take the taxi boat from the airport..
Great way to enter Venice! Private transfer with a boat directly to our dock on the canal - no better way. We’ve done both and this was so much better!
When I called Luxor I was told that the original driver was there for almost an hour and left for another pickup We Landed at 6:32pm At 7:27pm we texted Luxor through the Viator ap that the luggage was coming out on the baggage carousel and that we would be out for the meet and greet in a minute At 7:31 we came out the doors by carousel number 3 and there was no Luxor driver there to meet us We called Luxor immediately and spoke with the woman who had called me and she told me the driver was waiting an hour and the driver abandoned us and left for another pickup Also, she said that she was trying to find another driver and did not know how long it would be - and when I asked for an explanation she hung up on me A few minutes later at about 7:45pm another driver named John called me and asked us to walk outside and meet him there which we did We booked with Viator so that we could be assured that a reliable company would be there to meet and greet us- not to be told that the driver left for another job My wife was in a wheelchair We paid about $260.00 for this pickup This is a disgraceful and totally unacceptable
We booked our Venice airport to hotel transfer through Viator with Luxor, including a meet and greet Our experience was sub- standard The driver abandoned our prepaid booking and left for another pickup Clearly, Luxor is a poorly run unreliable and unprofessional company Essentially after coming off an international flight and retrieving our luggage from the carousel we exited through the doors where many drivers were waiting with signs - however our driver was not there We contacted Luxor only to be told that our driver left for another job and they didn't know how long it would be for a replacement driver to come I couldn't believe it I became angry and demanded an explanation upon which Danielle at Luxor hung up on me The cost of this transfer was $258.00
My flight was delayed and I missed my connection. As soon as I had a new itinerary-I emailed the company with updated information. It was still 2 hours before original time. I was informed that they did not reschedule or do refunds. But I could book another transfer for $180. So it basically cost me $500 from Venice airport to hotel!! Unbelievable. Flights are cancelled or late all the time. I should not have been penalized for the delay. Plus the company had ample time to regroup. Will not be using this service again.
The driver Alessio was great. He loaded all our massive luggage and a mobility scooter. Great experience
Waiting for us and seamless. Van and then taxi boat. Well Coordinated. Very pleasant experience. Note still had to walk to hotel.
Driver was waiting patiently as our flight was delayed. He was friendly and spoke English. Chatty with information about our destination Polite and courteous. Would definitely use again and recommend 100%
The driver was right on time but rude. Our package was supposed to include bottle water. But when I asked him for one, he say “no”.
The van driver was excellent and had great information. He waited with us until our water taxi came who was late because of some party on another island
Amazing service and experience, especially first time visitors to Venice! Would highly recommend this company/service!
Top notch service. Friendly driver assisted with our luggage in the airport, then transferred them to the waiting private boat. Best way to start our Venice vacation.
This was our first time using Viator and I wasn't impressed. The instructions provided to me where not very clear as to where we should go to have a seamless Pick up. I ended calling the contact person (3rd Party Company providing the service) and was first informed the driver was inside and had a sign. I went back inside and stay there a few minutes and again, no signage with our name or Viator's name. I called the company back to share this and then she tells me the driver is on his way and asked where we were. I explained we just existed the airport and standing near Entrance 3 which she asked for the number. She said to wait there and the driver would be coming. No driver and at this point it had been about 30 min and close to 45 min from time our plan landed. I called the company back and was told the driver was circling and would be there soon. No driver and another 15 min goes by. My phone rings and noticed it was from a number in Italy so I answered and it was a gentleman speaking Italian. My husband flagged a taxi driver who spoke English and had offered to take us to our destination because he noticed we had been waiting a long time. He translated the call and motioned to the driver where we were located. The driver was INSIDE the airport so not circling around as I was told. I understand that things may be delayed due to traffic but the communication was not very good from the person on the phone who appeared to be telling me things to satisfy me but I don't believe to be true and the driver or the dispatcher not communicating with one another as to where to pick us up because he obviously parked and went inside when we were told to remain outside in front of Entrance 3. I did tip the driver because he really tried to accommodate us once he picked us up. The language barrier was hard but I don't mind since we had Google Translate. Not a fun experience after a 10 hour flight waiting in the hot weather.
Very smooth. Driver met us just as defined in our reservation. Comfortable drive from VCE to the travel plaza in Venice where we meet the water taxi who took us directly to our hotel.
They got us to our hotel. There was a transit strike the day we booked this, so I think it took more time than usual.
We were flying Ryan Air, and our flight was delayed out of London. We called Luxer Venice to tell them and they were so accommodating. We did not get in until 1:20 in the morning, and our driver was still waiting for us. Thank you for making us feel safe and taken care of in a new place! The vehicle we rode in was a beautiful Mercedes van, comfortable and roomy!
Driver was present and ready to assist us the moment we walked out of baggage claim. The experience was very simple and professional.
Worth every dollar. No worries or complications. Our driver picked us up hassle-free. Met right outside baggage claim and drove us to our private ferry that took us right to stop for our hotel.
On time, good communication, friendly and efficient. Comfortable can and boat. Professional. What more could we ask for?
Extremely unclear where to meet. The company needs to address. This is almost every tour was a question as to where to meet the guide.
Poor experience. Driver late poor communication with us and we had no information at airport to advise he was late I am very disappointed. Dropped off with no support as to what direction we had to go next when asked for advice.
Awesome pick up experience! So friendly and waited for all our flights to arrive. Carried and packed our luggages. Seamless travel experience.
Great simple transportation. I had a really late night flight and did not want to deal with public transportation options which are great. But also wanted quiet after a long flight. The driver was awesome, there in time waiting right outside of arrivals, especially after 30 min flight delay. Vehicle was clean and he was an exceptionally safe driver. Thank you Giacomo.
Please beware that this transfer is false advertising. The description states that they will save you the hassle of traveling through the cobble stone streets of Venice with your luggage and take it to your hotel. This is why I booked this transfer specifically for that reason. When we arrived at the airport the driver was waiting with a sign as promised, but the man was older and he could not even help us with our luggage into the van, I had to do it myself! After that he took us to the water taxi where I had to unload the luggage from his van and drag them down to the boat. Once at the boat there was two younger men who put the luggage on the boat for us and only one of them stayed on the boat to take is to our hotel. After a short boat ride we were dropped off on the side of a street. The boat driver handed us our luggage and that was it. I asked him where our hotel was and how to get there, he said around that corner and left us just standing there feeling totally lost. The hotel was not just around the corner but a few blocks away with several steps up and down to travel through. It was a horrible experience and not at all what was promised. I tried to make a complaint with Viator directly several times and I they would not help me. Please make sure if this has happened before to you to please post about it.
Driver arrived late. We met him on the curb. He did not assist much at all with luggage. This is not the type of service we paid for. It is not the type of service we are accustomed to. Bo assistance getting luggage in the water taxi. In fact, the driver left before our taxi even arrived dockside. Very disappointed that our arrival in Venice was not at all as planned. Please contact me about a refund.
We were well taken care of and taken to our drop off for our walking excursion to our hotel! Our driver and our water taxi guide were so kind and helpful!!
Professional service, very smartly dressed drivers, immaculate vehicles. All to the highest standard. I was organising a large group - 22 people we had three vehicles all supplied by Luxer. Everything was co-ordinated perfectly. Strongly recommended.
Extremely convenient. Airport pick up and water taxi smooth from begin to end. Would use again. Made it very easy with elderly parents to maneuver around.
Driver was waiting with sign after we got luggage. Drove us to closest boat ferry for our hotel and helped with luggage. Boat driver took us straight to pier by our hotel. Perfect.
We avoided all the confusion & possible pick-pockets lining up for the bus entailed. Our limo driver was waiting for us at the airport with a sign with our name on it as promised. He welcomed us to Venice and pointed out the landmarks on the way to our boat taxi. He took our luggage right to the boat then handed it to the boat captain. He & the boat taxi driver helped us on board. We scooted off on the canals directly to our hotel. Our luggage and ourselves were deposited on the dock attached to our hotel property… no muss or fuss. The sun was shining as we enjoyed our first view of Venice and Italy from a lovely speed boat.
They weren't there when we arrived so had to call. They apologized and came quickly. Then it was a good experience.
Very quick, well organized transfer. We had a long, overnight flight. Having the driver waiting for us outside luggage pick up at airport was wonderful. Escorted us to van and helped with bags, drove us to dock where we boarded water taxi. Very clean van. Wood trimmed boat was beautiful. Only downside was that most of transfer was by van. Van was 20 minutes and water taxi trip was less than 10 minutes. We were dropped at dock closest to our hotel. Overall best decision for our party of 4
You book a private water taxi for a solid price. Turns out you're in a car for half an hour and then a short distance with a boat
Excellent service, trained and super helpful driver. I asked for information about the city and he recommended excellent restaurants Super recommended
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