Murano, Burano And Venice Boat Tour From Venice Train Station

This was a terrible experience and we never got to tour. We booked the tour, showed up 30 minutes early, waited and other people booked for the same tour also showed up waiting. The boats came and when we approached them they sent us to another boat, then that boat sent us back to wait for the first boat, this happed for three boats and after 45 minutes of going from one boat to another we called Viator paying $5.99 per minute for an overseas call. I was told we would be refunded and now there is no refund. We ended up not getting the tour and we were not the only ones waiting. We even checked with the locals and a police officer that was nearby if we were in the right location and they confirmed.

Guided tour was acceptanle. We were not informed of a time change to 10:15. Our tour guide spoke in five languages which was fine but couldn’t hear or understand her most of the time. When we disembarked to get on a different ferry at San Marco she was the first on with most people on the first ferry wondering where we should go. Also very poor explanation as to what we would be doing until we got to each stop.

We had very little time on the islands, on Murano we only had 30min in the end, and with that we didn't see much. At Burano we would normally have 2h, we only had 50min, if you want to see something you have to be very quick, because you also have to get back to the boat on time, we would normally be dropped back at the train station where we were also picked up, that was not so. We had to step back ourselves (40min, at the hottest time of the day). The islands themselves were very beautiful, and the guide also told fun facts while sailing. Our guide did not come on the boat back to Venice, so we could not ask if there was another way to get back to the station.