Hotel Cavalletto & Doge Orseolo

The hotel is really elegant and offers a beautiful bar with great service and drinks, as well as snacks. The rooms are small but comfortable and clean. You may need to get a safe key from the front desk. If you get room 1105, you will have a beautiful view of gondola and canal. The hotel is hidden, but a few steps away is the St. Mark's square. The most convenient doc for a gondala. Book at front desk for a private ride. It will take you via canal to Grand canal, the Rialto Bridge will be behind you as they turn off. Cost is 100 euro, pay the hotel front desk. From stain station ACTV Vaperreto stops at one San Marco doc, last stop, 14 minutes walk to hotel. Water Taxi from hotel to Train Station was 90 Euro. Pay the taxi driver. From doc to station is very close, no need to get assistance, but they charge 20 euro for dolly service.

Iconic hotel in a great location. Gondola rides at the hotel property. Rooms are very small but renovated bathrooms are excellent. Front desk staff very friendly. Breakfast was okay and typical. One bartender was amazing, friendly, with great service. The next night, the bartender didn’t know what whisky was and couldn’t.remember what we ordered. We had Woodford Reserve and she wanted to serve us Appleton rum. She couldn’t find the scotch. I had to find it. We have been staying here for decades. Not posh, but upscale for sure. You can get a water taxi right up to hotel (if you insist).

We stayed at Hotel Cavalletto & Doge Orseolo for two nights. The location is excellent, but our experience with the staff was extremely disappointing and uncomfortable. After check-in, we discovered that our room key did not work. We went back to reception, and a porter named David said he would help us. On the way to the room, he repeatedly emphasized that his shift was finished, that he had already changed clothes, and that he was helping us even though he was supposed to go home. We told him several times that it was okay and that another staff member could help us, but he kept insisting. When he checked the key, it turned out that the problem was not our fault — the key had not been properly activated. He then suggested that if we were not going out that night, we should just solve it the next morning with another staff member. We said that was not acceptable because we needed a working key to leave and re-enter the room. He said he would bring a new key in 10 minutes, but he did not return. When I went back to reception, another staff member told me that David was not going home and was actually working the night shift. When I explained what David had told us, the receptionist became visibly irritated and spoke to me rudely, as if I was the problem. When David came back, I asked why he had told us he was going home if he was actually working all night. He denied saying it and became angry. Both staff members were defensive and intimidating rather than helpful. Eventually they gave us a working key, but the attitude was extremely rude and hostile. David even came back to show the key working while raising his voice, and continued speaking angrily as he walked away. We were hotel guests simply asking for a working room key. Instead of receiving normal assistance, we were treated as if we had done something wrong. The hotel has a great location, but the staff behavior and lack of professionalism were seriously unacceptable. I cannot recommend this hotel based on this experience.

A very Cool hotel with amazing location on canal and steps from San Marco square. Beautiful view of gondolas all day/night. Excellent bar for drinks and nice breakfast each morning. The breakfast staff is really great and bartender served excellent drinks. I would recommend anyone visiting Venice to stay here