Exe Rey Don Jaime

Very disappointing stay – poor service and refusal to take responsibility We booked two rooms, and during our stay there were problems with one of them (water thru the roof) and the other one was given too late. Unfortunately, instead of properly addressing the issue, the hotel seems more interested in explaining why the problem was supposedly not their responsibility. The hotel claims that everything was working properly after we checked out. That does not change the fact that we experienced problems during our stay and had to change one of the rooms. We were also told that a technician would come, but the situation was handled poorly and the issue was never properly resolved while we were actually staying at the hotel. They didnt even understand the issue which happened earlier. Poor lanquage skills I presume. What is especially disappointing is the hotel’s attitude afterwards. We asked whether they would provide a partial refund as compensation for the problems we experienced. Instead of offering any reasonable solution, they simply refused and emphasized that their facilities were supposedly working correctly. When we left the staff was busy catching pests from the permises. Breakfast was good, but unfortunately that was about the only positive part of the stay. When you book two rooms at a hotel, you expect the basic services and facilities to work properly and, if something goes wrong, you expect the hotel to take responsibility and try to make things right. We are leaving now with the feeling that the hotel simply does not care about the customer experience once it has received the payment. I would not recommend this hotel. 2 star rating would be more accurate.

We stayed for 2 nights here, very nice hotel and location was perfect- only about 20minutes walk into valencia. The breakfast was nice and there were lots of choices. Would definitely stay again.

The biggest issue for me was security. Anyone could walk in off the street and wander freely, including around the pool, with no key card checks or staff monitoring who came and went. That combination — an inviting pool area completely open to non-guests — made us very uncomfortable. It’s a shame the basics of guest safety weren’t in place. I wouldn’t stay again until they fix entry controls and start monitoring who has access to the pool area.

A great hotel well located making old and new towns easy to reach in this beautiful city. The staff were very helpful and the late check out time enabled us to keep our room until our airport taxi arrived. The room was spacious, the beds quite comfortable. Being high up we had good views across the park. Our only disappointment was that the pool doesn't open until high season, which we did not know when booking.