I have stayed in over 100 nights this year in hotels. The Ritz-Carlton, Vail CO is my all time favorite. The property is perfect only to be surpassed by the professional management and friendly staff. The location and views are breathtaking. Thank you for an amazing stay.
Staying here is top-tier—the gold standard for a stylish mountain getaway! The residences are incredibly comfortable, and the fireplaces are perfect for unwinding after a long day. The entire staff is exceptionally professional, handling everything efficiently, swiftly, and seamlessly. 🥂 The pool and spa area offer total freedom and the perfect setting to completely recharge. A property with real character and prestige—an absolutely spectacular weekend! 🏆💯
Very clean, private, and spacious restroom with nice amenities and the full Ritz-Carlton feel. Wheelchair accessible.
We booked 5 nights here with our family to ski. When we checked into the condo we were notified they didn’t serve breakfast and in the morning we needed to go off property. I felt for a five star residence they should have offered something. No robes in the great room area which is not accommodating, it’s not a busy bar and feel it should be more welcoming. When we walked to our room it was nice except it didn’t look like the pictures on the internet at all so that was a little disappointing. The airconditioning in our unit, 616 didn’t work which we didn’t realize until the night time. The smart TV’s were very slow if they worked. Probably need to be upgraded to maintain a five star quality rating system. Also not all units have A/C which I didn’t think to ask before booking since it’s a 5 star rated residence. The bar downstairs was not very cozy. We walked in last night, no fireplace going and more on the cold side and it doesn’t open until 1pm so make sure to bring your own groceries. No amenities provided by the Ritz. However they did clean the room daily. Everyone was very polite.
Overall my stay was really good and I had a great time. But my experience with a member of the staff Aleksandra Nagel was very disappointing. During our interaction, I was treated in a condescending manner, as if I were incapable of understanding basic information, and no real help or solution was offered. For a hotel of the Ritz’s level and reputation, this type of attitude is unacceptable. Guests expect professionalism, respect, and a genuine willingness to assist, not behavior that makes them feel uncomfortable or belittled. I hope this feedback is taken seriously and used to reinforce staff training, so that future guest experiences truly reflect the high standards associated with the Ritz name.
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