Canal Beagle Hotel

I travelled with Quark and extended my stay for extra few days, but was placed at the terrible back alley room which supplied nothing and super tiny. The breakfast was terrible as well. Wouldn’t stay here if I travel on my own, the facilities couldn’t justify the price

A joke to call this a 4-star hotel. Zero soundproofing, the "new" fittings in the renovated rooms were not installed well and are falling apart (e.g. my bathroom faucet would shake with the slightest touch), and rooms are very barebones with no room slippers, kettle, or even cups. The only redeeming factors are the comfy bed and central location. I've stayed at hostels better than here for a fraction of the price.

I booked one night (27-28 Nov) at Beagle one week before my staying. After two days, my plans changed so I made a new reservation (was going to arrive in Ushuaia one day later, so I booked a new room 28-1). Once I confirmed this new reservation, I asked for a refund on my initial reservation. Beagle had a non refund policy on booking, but I though they might have been flexible given I was still going to be a customer for 4 nights. After multiple messages on the booking chat, they finally got back to me 4 days after by saying they couldn't issue a refund. I was bummed but still had hope to solve it in person. Comes Nov 28, I arrive in Ushuaia in the morning and immediately bring up this topic at the front desk. The representative told me they could issue a refund but that I had to call booking first and have them call/send an email to Beagle. I do that (international call which cost $15), Booking calls Beagle (no answer) and they send them an email. In the afternoon, I go back at the front desk to check the status and they tell me that the "reservation office" people are out of office as they work 12-2pm (lol). And here my odyssey begins: I get told to text the reservation office number, which I do and no reply. I ask to meet with one of their representative the day after; I am told they will be there at 9am, I wait 1 hour in the lobby and nobody shows up. I am told again to call the reservation office number ( no reply). I text them again on whatsapp during work hours and I get an automated message (even if the message was sent during work hours and especially seeing the last seen at a time after my message, hence they ignored me on purpose). After 4 days of trying I finally got to meet with someone (who wasn't even part of the reservation office) and he tells me they can't refund me. The issue for me here wasn't about the refund, but about the flexibility and the fact of being made fun of as they kept me hanging. Not to mention that they weren't at all at full capacity, as the room I initially booked was available for the whole period I was there. As a matter of fact, they even downgraded me as my second reservation was a triple but they actually gave me the initial room which was a double. They didn't refund the difference. There are plenty of other 4 stars with spa in Ushuaia, if you value not being mocked and not wasting your time while you're on holidays, I'd suggest you find an alternative. And to Beagle management, I have never seen a hotel where reservations are not managed by the front desk and there's a separate office that handles this. Since I never met anyone actually from this office, it either menas they don't work (you should fire them all) or that I was lied to and there's no such thing as a "reservation office" and that the front desk could have easily handled my request but they didn't want to for whataver reason.

Rooms were ok. Customer service was terrible. Front desk guy (Leonardo) had a terrible customer skills he was insulting guest who came for Antartica Expedition. We came for Quark Expedition. I hope they choose different hotel. Or may be this how Argentinians are with their attitude. None the less. Don’t stay at this hotel. And if this is how Argentina people are as a whole, visit different country. This will not a country to visit twice on my list.