Antica Residenza Dell'angelo

The room is big and really cool but the attention is awful. No one answers the phone. We call at 6pm to let them know we where late and we will be arriving at 9pm. They told us it was fine and to call when we arrive. For over an hour we had to seat outside because no one would answer the phone. At the end they did answer and gave us a pass code to get in and chek in ourselves. Really sucks that but the room was nice and clean.

One should know that you have to climb some 80 steep steps (last floor). This with the luggage was quite if challenge. And than you enter the room in wich the temperature was 32 degrees, as the aircon wasn’t switched on. The air-condition itself could not overcome the heat - one hand outside was very hot, but I believe It is also too weak for this room. So, 2 days later the temperature inside dropped dramatically to 27 degrees. Staff was not very helpful - I asked for taxi, he said I have to arrange it myself and promised to send a tel number. It never happened. I asked for a company invoice - never received. Even not answered to my request. So all in all despite very good location pay attention when booking

A very peculiar hotel. I booked a suite and clearly stated in my reservation that I would like a room as close to the ground floor as possible since I was travelling with my dog. When booking, I understood that the reception would not be staffed 24/7. I checked in online the day before, uploaded a photo of my passport, and provided a great deal of personal information. Yet when I arrived, there was no staff on site, and I had to scan my passport all over again. The room was not really a suite—more like a large double room. It was also located on the top floor. The "room" is actually one of several rooms separated only by thin walls and connecting doors. I could clearly hear my neighbours, and whenever someone in the next room closed their door, my bed's headboard shook. The room is tastefully decorated, but it is cluttered with far too many decorative items. The bedside lamps do not work, and neither does the handheld shower. The air conditioning is seriously underpowered, leaving the room at around 28°C in the evening. Had I known that I would first have to climb two flights of stairs to reach the reception and then another two flights to get to my room, only to sleep in what felt like a sauna, I would have chosen a different hotel. A very peculiar hotel. I booked a suite and clearly stated in my reservation that I would like a room as close to the ground floor as possible since I was travelling with my dog. When booking, I understood that the reception would not be staffed 24/7. I checked in online the day before, uploaded a photo of my passport, and provided a great deal of personal information. Yet when I arrived, there was no staff on site, and I had to scan my passport all over again. The room was not really a suite—more like a large double room. It was also located on the top floor. The "room" is actually one of several rooms separated only by thin walls and connecting doors. I could clearly hear my neighbours, and whenever someone in the next room closed their door, my bed's headboard shook. The room is tastefully decorated, but it is cluttered with far too many decorative items. The bedside lamps do not work, and neither does the handheld shower. The air conditioning is seriously underpowered, leaving the room at around 28°C in the evening. Had I known that I would first have to climb two flights of stairs to reach the reception and then another two flights to get to my room, only to sleep in what felt like a sauna, I would have chosen a different hotel. How can they be a four-star hotel?

This space has the potential to be quite good, but it is poorly maintained and dishonestly marketed. The pics show a rooftop terrace. I don’t doubt it exists, but we have no access to it. The rooms say they have a “mini-bar.” This is simply not true. Not even so much as a cork screw or bottle opener. The management doesn’t return messages. I’d hate to think of getting locked out due to a lost card or technical failure. We’d be sleeping on a bench. The building has good potential. Just avoid it until management gets serious about how to treat their guests.