A++ experience. Received a text upon landing that they were waiting outside with a picture of who to meet. Didn’t need to wait at all, just a quick walk to the truck. Greeted by our driver and his Hospitality was unmatched. Sanitizer, water, beer, mints and a cold hand towel. Our driver Osbaldo was so gracious and Professional which made our trip that much better. This was our first time using them and couldn’t be happier with the service. Can’t recommend Osbaldo enough!!
About Activity
What's Included
Includes
- Private Luxury Suv
- Facial Wipes
- Bottled water
- One Way Ticket ONE WAY ONLY
- Wi fi on board
- 2 Corona Beers per passenger (Only over 18 years old)
Excludes
Departure & Return
Departure Point
- CONTACT INFORMATION ONCE YOU ARRIVE AT TULUM AIRPORT When arriving at Tulum International Airport, please follow these directions to find the driver who will transport you to your destination: “We recommend downloading the WhatsApp app during your stay in the Mexican Caribbean to facilitate communication and improve your experience.” Please show your confirmation voucher to the representative of the company and the driver on arrival on your phone. • The driver will be waiting for you at the booth that says Black Luxury Service by STP Caribe with a banner with your name written on a tablet. . We will be monitoring your flight and arrival terminal until you leave... After going through immigration, picking up your luggage and clearing customs, you will see timeshare vendors and transportation along the aisle. They will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM (do not talk to them and continue walking). Look for our team after leaving through the sliding front door; we will be waiting for you in the area where all other transportation companies are located. • The company driver will receive you holding a tablet with your name written on it. Go directly to Meeting Point by Mayan Lounge near Gate #2. If a representative of other agencies or hotels tries to stop you—there are a lot of scammers—please don’t stop and help us by going directly to our representative (we’ll be there waiting for you, so don’t believe people who say our team left or will reimburse you). Our airport drivers wear uniform with apple green shirt and black pants and if your service is in Suv the driver is dressed in long sleeve Black shirt. All our representatives and drivers also have an authorized airport identification. If it takes more than an hour to leave the terminal after your landing due to your airline, lost luggage or other reason, and if you do not see our driver when you leave the airport, please contact us. We are committed to providing a smooth, punctual and comfortable transportation service. Please note the following policies: Additional charges will not apply if your party members arrive on different flights, provided we are notified in advance. If we are not informed in advance and there are last minute changes, extended waiting times or additional travel within the airport, an additional charge will apply due to the extra logistics involved. If you need a baby chair, please request it in advance when booking (2 chairs per booking only). Unfortunately, we do not have baby chairs at short notice or at the last minute. This ticket is valid for a one-way trip. If you want a round trip service you must book another ticket head to your Viator portal (TripAdvisor) and search for “products departing from Hotels to Tulum Airport.”
Itinerary
Once you land at Tulum Airport the company driver sends you a whatsapp message to tell you specifically where he is waiting for you, do not worry we will be waiting for you even if your flight is delayed.
This ticket is valid only for one Ida service
Check the Zone where your hotel is located so you can choose the right Zone
If your hotel is located in the Tulum Hotel Zone or Tulum Downtown choose the option "Hotels in Tulum"
If your hotel is Dreams Tulum or located within Bahia Tankah or within Bahia Soliman choose the option "Hotels in North Tulum"
If your hotel is located in Puerto Aventuras choose the option "Hotels in Puerto Aventuras"
If your hotel is located in Akumal choose the option "Hotels in Akumal"
If your hotel is located in Playa del Carmen choose the option "Hotels in Playa del Carmen"
The driver will be waiting for you at the booth that says Black Luxury Service by STP Caribe with a banner with your name written on a tablet.
" It is a pleasure to serve you " Welcome:)
Language Offered
Additional Info
Cancellation Policy
Reviews
Great service from start to end Osbaldo was excellent
He was great and took good care of us
Great private transfer from CUN to our hotel. Punctual. Very clean and new Suburban. Would recommend.
From the moment we arrived in Cancun, the service was absolutely first-class. Our flight was delayed, and despite the change in our arrival time, our driver patiently waited for us and made the entire experience completely stress-free. We were greeted with cold towels and chilled water—a thoughtful and luxurious touch after a long day of travel. Our driver, Mr. Osbaldo, was incredibly professional, courteous, and attentive. The vehicle was immaculate, extremely comfortable, and beautifully maintained, and we felt completely safe throughout the entire journey. The level of professionalism, attention to detail, and hospitality exceeded our expectations. It was the perfect way to begin our trip to Mexico. We would absolutely use this service again whenever we return to Cancun and highly recommend them to anyone looking for a reliable, comfortable, and truly premium private transportation experience.
Awesome experience and great communication
Osvaldo was fantastic. Very courteous and helpful. And extremely repaonsive which is always great.
Very comfortable and got the job done(which was get us from A to B comfortably). Very soothing choice of music with refreshment and wet towels, was somewhat talkative with little translation error.
Thank you to Mr Osbaldo for an amazing ride to the airport. Great comfort and reliability.
Mr. Osbaldo provided such an exceptional experience that we didn’t hesitate to book him again for our return trip to the airport. From the moment we met him, he was professional, friendly, and attentive to every detail. He made us feel comfortable, checked on us throughout the ride, and truly went above and beyond to make our transportation stress-free and enjoyable. It’s rare to receive service that leaves such a lasting impression, and Mr. Osbaldo did exactly that. If you’re traveling with Caribe, do yourself a favor and request Mr. Osbaldo—you won’t regret it. He is a true asset to the company, and we look forward to riding with him again on our next visit.
Gomez was fantastic. We definitely recommend this company. We’ve used them many times. The beef and water a very cold, they have cold washcloths ready. The ride is always comfortable
Excellent service, arrived with included champagne, we had to take photos it was so fun and different. Jessie our greeter was attentive, and our driver Marco was extremely accommodating for anything we could ask for. Put our music on in the car via Bluetooth and popped the champagne. For unique experience book the very reasonably priced GMC Limo
Our Driver Marco Dominguez was very professional. Was easy to identify, as soon as we walked out we saw him holding the tablet with our name on it. He was very knowledgeable, friendly and polite.
I booked the luxury SUV and they gave me a van. To me a luxury SUv is a Tahoe or Escalade or the equivalent. The van they gave us was nice but the ride in a van is nowhere near as nice as the other.
Alberto Gomez was our driver, and he came in on his day off to do it. I was so shocked! It was his girls birthday and everything. He was so kind and helpful. This service in general is the best I've ever used. 10/10 recommend.
Amazing luxury experience. I can not recall my drivers name but if the staff is as amazing as our driver we highly recommend. Will be booking again!
Gomez is amazing!! Really great service and conversation!
alberto gómez took such good care of us! was very attentive and made the start of our vacation amazing!! we had a great conversations and we can’t wait to book with them the next time we come to cancun
Excellent service. Polite and prompt and helpful. Marvon was excellent. Highly recommend
Great experience from TQO to hotel zone. Easy 50 minute drive. Great driver Eleil was a warm easy generous drive. Great vehical, cleaal 3 x 3 seating facing each other so you can visit. Nice surprise with some 7oz corona beers. These will be my drivers every time I come back.
Alberto was excellent! Clean, comfortable, cook, wifi & drinks! Perfect way to start our vacation 🎉
Very clean. Very friendly. Beers. Water. Perfection.
Amazing and relaxing experience! Drivers are efficient and so kind. This is our second time reserving private transport and I highly recommend the company.
Gomez was amazing 10/10 driver
We’ve used STP several times. Always prompt and always friendly!
Osbaldo got us from the airport to our resort so quick and comfortably. He provided hand sanitizer and eucalyptus towels which were very relaxing.
Joaquin was great! He greeted us and was friendly the entire trip and got us to our destination fast.
Osbaldo was my driver and he was awesome! I’m solo women so I feel very safe for my 2 hour drive from Cancun airport to Tulum hotel. Highly recommend. It was easy to book & great service.
Osbaldo was courteous and accommodating. Safe driver and expedient. We were tired after a long trip and he anticipated our every need. 5 star experience. Would definitely book with them again.
Mr. Osbaldo was wonderful! Helpful with all our bags, great with our girls, the car was nice and cool and ready to go once we walked out with our bags. He was very polite and even had cold beverages waiting for us!
Very timely and friendly transfer by Mr. Osbaldo, would book again
Mr Osbaldo was amazing. Highly recommend him and the transport company.
Joaquin was a fun and interesting driver. A great tour guide as well.
Mr. Gomez was a delight. He was very kind and helpful informing us about the airport.
Joaquin Escalante was muy bueno! Fantastic service, wonderful driver, thoughtful, and considerate, ensuring all our needs were met during our transport to the airport. Car was very clean , well cared for and overall a wonderful experience for my family of three kids and my husband and I. Highly recommend! Thank you Joaquin!
Amazing very professional and accommodating
I always book with STP Caribe when I travel to Mexico because their service is consistently excellent. They are always punctual, professional, and dependable, which gives me peace of mind every time I arrive. What really sets them apart is the attention to comfort. They make sure the air conditioning is at your preferred level, and they always have drinks in the car, which is such a nice touch and makes the ride feel even more welcoming. This past trip, we had Osbaldo as our driver, and he was wonderful. He was very attentive, made sure we were comfortable, and provided outstanding service from start to finish. It’s details like this that keep me coming back. I highly recommend STP Caribe to anyone visiting Mexico who wants a smooth, reliable, and comfortable transportation experience.
Great service Friendly driver Clean vehicle Smooth ride Right in time Would recommend this service to others
Wilbert was a great driver. It was a very comfortable ride back to the airport.
Mr. Wilbert was an excellent driver & guide!
Juan Daniel was a great driver. We came in from the Cancun airport to Riviera Maya. Very accommodating, nice clean car and great driving!
Mr. Carlos Daniel was very nice & helpful. He was waiting ready at the airport with cold towel & bottle of water. Very smooth trip. Highly recommend this transportation service. Carlos Daniel was excellent professional & driver.
Alberto is the BEST! Great driver, super friendly, and very knowledgeable about the area.
Moises Basilio is amazing! He was kind and hospitable. What a treat😊. We enjoyed our luxurious ride to our resort. My wife and I feel very blessed.
Amazing, went out of his way. We wnjoyed our ride. Made special stops for us and played our favorite music. Gabriel Meza.
Mr Meza is the best! And what a luxurious car to ride in! Thank you! He promptly picked us up at the airport and we had the best conversation the entire ride!
Had a fantastic Experience with Gabriel Meza on our trip from Cancun to our resort outside of playa del Carmen. Extremely hospital service and a very clean professional vehicle. We were so happy with our service that we booked their Baybach to go to the beach, plus a shuttle for 8, and the ride back to the airport in their Lincoln stretch. Mioses Basilio welcomed us at our hotel with yet again phenomenal service and friendly attitude with another exceptional vehicle. I very much so recommend this company based of their service and accommodations. We will be using them on our next trip.
This was a fun and safe ride for my pregnant wife and me. Our driver Gabriel Meza was the best, knowledgeable, funny and friendly. Would recommend him and this service to all of my friends and family.
We had Gabriel Meza as our driver and he was wonderful! Customer service was excellent leading up to our trip. Gabriel was waiting for us with a sign with our name on it & provided hand sanitizer, towels, beer & water upon our aerial. He was so kind the entire drive, checking in on us and providing trip updates. Would def recommend to anyone traveling through Tulum
Great experience with Gabriel Meza! The vehicle was beautiful and clean. The ride was quick and lovely. The snacks and beverages were perfect. I would use Gabriel again anytime I come back!
Monday through Friday 9 am to 7 pm EST
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