We paid for a full day tour to Chichen Itzá, a swim in a cenote, lunch and a visit to Valladolid. We weren’t the only ones on our coach to be misled. The tour was meant to start at 8am and go straight to Chichen Itzá. We then got an email to say it was later and we eventually left the bus stop at 8:43. We didn’t go to Chichen Itzá, but to the Mayan village where there is a beautiful cenote. We had paid for lunch but the tour guides refused to accept the email confirmation we had received. Neither of them knew how much lunch would cost and did absolute nothing to find out or help. It was a case of the ‘computer says no’. Their organisation is complete chaos. Some people had paid online for the tourist fees at Chichen Itzá and the guides were saying they hadn’t. This left us without food and blood sugar levels dropping which for someone with an insulin based condition can be challenging. We had half an hour at Valladolid. A pretty square and church and the chance to buy a bag of crisps which is all we had to eat all day. Now for the grand finale. The tour advertised 2.5 hours at Chichen Itzá. Given the onsite team there start to usher people out at 4:30, it was clear that wasn’t going to happen. The guide then said it would be two hours. When we got there, he changed it to 1.5 hours saying he had never said two hours. We, and others, challenged this and he blamed everyone else. No apologies. At one point, he even came right into my face and said ‘let me do my job’ and said it was only me. I was actually representing a few people in the group who were disgruntled. This was very intimidating. At no point did we get an apology. In the end, we only really had an hour there as we had to get back to a meeting point by a certain time. This was meant to be a very special trip for us for very personal reasons which I had shared with the guides. We only travelled to Mexico from Panamá to do this, and only this. The unempathetic guides completely ruined it. It is something we will never get back. Amigo Tours also send you an email the night before to pay your taxes online. Beware they are more than what you would pay on arrival. In summary, they take money but don’t deliver what they advertise, blaming the online platforms and their guests.
About Activity
What's Included
Includes
- Entrance to Chichen Itza and cenote
- Buffet lunch of Mexican food (not included in Standard Tour)
- Round-trip transportation from Tulum
- Professional certified guide in English and Spanish
- Hotel pick-up and drop-off (included in VIP and Deluxe options)
- Tequila tasting
Excludes
- Drinks
- Admission fees to the archaeological sites (included in Deluxe option)
- Life vest (mandatory) and locker rental at cenote (included in Deluxe option)
Departure & Return
Departure Point
- Please select the hotel at which you want to be picked up. The exact pick-up time will be confirmed the day before the tour.
Itinerary
Start the day with a convenient pick-up from the meeting point or hotel pick-up in Tulum. Travel comfortably in air-conditioned transport while your guide introduces you to the day’s itinerary and the fascinating history of the region.
Discover one of the most iconic archaeological sites in the world—Chichén Itzá. Follow your certified guide through temples, pyramids, and plazas as you learn about the impressive architecture and deep cosmology of the ancient Maya. Highlights include the towering Pyramid of Kukulkán, the Temple of the Warriors, and the Great Ball Court.
After walking through history, head to a hidden cenote for a refreshing break. Take a dip in the cool, crystal-clear waters of this natural sinkhole surrounded by lush vegetation and dramatic limestone formations—a truly tranquil moment immersed in nature. Then, enjoy a delicious buffet lunch served at a local restaurant beside the cenote. Savor traditional Yucatecan flavors, featuring handmade tortillas, cochinita pibil, and other regional specialties, all in a peaceful and scenic setting.
End your day with a panoramic drive through the historic town of Valladolid. Admire the colonial architecture, colorful streets, and charming plazas that reflect the city’s rich cultural heritage. A short yet delightful glimpse into local life in the Yucatán.
Language Offered
Additional Info
Cancellation Policy
Reviews
Johnny, Alfred and Franck were a perfect team!! Thanks to them ❤️
Great tour with our guide and driver Antonio and Ricardo!! The tour was great so were the sights. This company is trustworthy, on time and you can rely on them.
⭐⭐⭐⭐⭐ 5/5 We had a fantastic experience with Amigo Tours! We would like to especially thank our guides, Sexy Marcela and Manuel Tequila, and our driver José, for making this day so special. Marcela and Manuel were extremely friendly, fun, professional and passionate about Mexican history and culture. The explanations were very interesting and made us visit each place with a different and more enriched look. A thank you also to José, who transported us safely and with great professionalism throughout the whole journey. It was a very well-organized day, full of unforgettable moments, good disposition and lots of learning. We bring with us excellent memories and recommend Amigo Tours without any hesitation. Thank you for contributing to make our trip to Mexico even more special!
Monday through Friday 9 am to 7 pm EST
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