Tokyo Private Transfer From/to Tokyo Ports

Our driver arrived 15 min early which was fine. He texted me to advise that he arrived. The vehicle for 8 passengers was clean & comfortable. It was a quick drive to the Tokyo International Cruise Terminal in the rain. We were very happy with the transport. We recommend using this company again.

Easiest hotel to cruise port transfer. We were informed of the vehicle type/license plate the day before our transfer and received a message when our driver had arrived. He was easy to find in front of our hotel and he loaded our luggage and we were on our way. Transfer was very seamless and quick. Would highly recommend if you are in need of a port transfer while in Tokyo!

Our driver was fantastic and the van was extremely comfortable. Made it to the port without incident and with enjoyable conversation.

Fabulous service. Pick-up was easy and on time. Great communication. Highly recommend to anyone traveling to Tokyo.

Nice, easy transport to the Yokahama cruise terminal from our hotel in Tokyo. Great communication from start to finish. Prompt arrival and help with luggage. Very stress free way to get where we needed to go.

Worked exactly as expected. We had plenty of room for all of our suitcases for nine of us. He loaded and unloaded the vehicle for us.

Driver was prompt and friendly. The ride was very comfortable. It made for a seamless transfer from hotel to cruise.

Mr Xie is the best! Great service! We used the same company for transfers to and from Haneda and the Port as well as Tokyo transport.

Wow amazing company and service, we used them 4 times and truly they made our trip amazing, the communication was excellent we not only used them for airport pick up and drop off but they took us from the hotel to the cruise ship and on another day they drove us to all the places in Tokyo we wanted to visit. Best car company in Tokyo!

We highly recommend this transportation service! We had a group of 9 traveling from the cruise port to our hotel in Tokyo, and everything went smoothly from start to finish. Our driver was professional, friendly, and punctual. He helped with our luggage, made sure everyone was comfortable, and provided a safe and relaxing ride. Traveling with a large family can sometimes be challenging, but he made the entire process easy and stress-free. The vehicle was clean, spacious, and perfect for our group. After a long cruise, it was wonderful to have reliable transportation waiting for us and to be taken directly to our hotel without any hassle. Thank you for providing such excellent service and helping our family start our time in Tokyo on a positive note. We would definitely use this service again and highly recommend it to anyone traveling with a large group.

Pick up at port Car was. He was on time . We stopped he waited. And then took us to autonomously time

Communication with the company prior to arrival in Japan was clear and timely. The driver was outside of our hotel early! I even changed the time of pickup multiple times and they were understanding with my requests. Ride from our hotel in c steal Tokyo to the cruise port was smooth and comfortable. We are two adults with 3 full sized suitcases and 2 carry on.

Confirmation was sent in a timely manner. Driver came on time. Smooth ride to destination. Driver was polite.

Excellent Service and pre trip communication. Arrived on time as scheduled. Very comfortable vechile. Would use again

Our driver knew VERY LITTLE English which made it very difficult to communicate. He was a very safe driver and smooth ride.

The driver was not at the port when we arrived. We waited 25 minutes for the driver. We were the last passengers to leave the port.

Very good transfer. Communication was great we got off ship a bit early and driver was to pick us up

I booked 4 taxis 3 came early no problem. The 4th was caught in a bad traffic jam right in front of my hotel. He did finally inched through. We all got to our destination on time.

Mindy from GT-Transfer contacted us in advance via WhatsApp of our arrival into Tokyo Cruise Port on the Regatta. She organised with us where and when to meet our driver after disembarkation, which helped with my stress level that all was super organised in advance. All went smoothly (one of the few parts of the Oceania experience that went well. They’re excellent @ disembarking all the guests as quickly as possible!! Our driver was waiting for us in the parking lot with a large comfortable van with plenty of room for us and all our luggage. Without a doubt THE easiest and most stress-free way to arrive to the door of our lovely JR Kyushu Hotel Blossom Shinjuku, an excellent place to stay too. So pleased we organised this transfer, thank you Mindy and your staff from GT-Transfer.

Driver was prompt, and efficient. He was very helpful and helped us load our large assortment of bags. Highly recommended!

This service was Very professional and punctual. The car was as described and easy to find with a large family.

The driver arrived on time and was able to get us door-door from our hotel to the cruise ship port, with no issues. He was very professional, caring and helpful. The van was very comfortable. Communication with the company was perfect. Highly recommend!

I would totally pay for this experience again. Easy drop off and pick up, especially with my elderly mom. No worries, no hassle.

Excellent service. Handed 4 adults, 2 toddlers and lots of baggage. Good communication ahead of time with punctual performance.

While the driver got us to the port there was no communication during the trip. No one could sit in front seat due to baby car seat. We all crowded into back with our small luggage on laps as did not fit in luggage hold. Maybe Viator needs to validate that contractors can accommodate clients/luggages. Very crowded experience. Once we got out he took pictures of his van as if we had contaminated or damaged his vehicle on the short drive. We felt very humiliated by his actions. Would definitely not want someone else to feel such humiliation. Would not recommend.

GT-Transfer was a great. Our driver Sha Ho was on time and did a great job packing all of the luggage in the van. There were five in our group and we had a lot of luggage, it all fit nicely. The ride from near Tokyo Station to the cruise port in Yokohama was smooth and trouble free, right to the door of the terminal. Great job!

One time, Very professional, polite very helpful, knowledgeable, went above and beyond to make the ride nice

It will go down as the worst experience that I’ve ever had with Viator. First I get the message that I have a special window to meet the driver and if I’m late a charge of 100 yen per minute even though I explained that I have no control over my getting off the ship. I then get a message to meet with him somewhere outside and I standing near a bunch of drivers who all tell me to have him come get us. He does reluctantly and only takes care of part of my luggage. He’s totally rude and when we reach our hotel he just dumped our luggage on the ground didn’t offer to help us at all. If this is the best Viator can do you guys are in real trouble as I’m going to use another company.

Unfortunately the driver ( who was very nice) Took 30 minutes to confirm we were his pick up even though I assured him it was us as we had been given the a description of the van and number plate. When he finally let us on he then asked which airport? We were going to the cruise port. Again he didn't know where it was and we finally got the hotel staff to talk to him and get the address. Along the way he had to stop and check the route. He then informed us he hadn't been there before. We were very happy to finally reach the port and grateful we booked an early pick up. The car was clean and roomy for us and our luggage.

Great service. On time pick up and drop off was good. Family and friends party of 14 was picked up and transported to their hotel without any issues.

Driver was very professional. Contacted us by WhatsApp. Was able to communicate where to look for him. Had our name tag also.

We (3 adults) arrived at the Yokohama port in the morning and got great instructions from David via WhatsApp on how to find our driver! The van was able to fit all of our luggage (3 large suitcases, 3 small suitcases, 2 backpacks, and a duffel), the trip to the hotel was smooth, and he was very understanding when an emergency bathroom break was needed lol Can’t recommend these guys enough!!!

We scheduled 11 but needed van to come early because we were out in the din and heat. He did come 1/2 hour early and we appreciate that drive was great and driver was sweet as all people in this country are

Excellent communication by Viator and service provider leading up to our booking. Driver was early which was appreciated. Clean, comfortable vehicle.

Driver arrived 15 minutes early, the vehicle was immaculate and extremely comfortable. Would definitely book again.

The driver was on time and was very polite. My sister in law communicated with him in Madarin language since he was not proficient in English language. Great driving skill.

we arrived off and cruise and our transfer arrived on time and vehicle was clean and tidy. Great service would recommend

The vehicle was great and more than enough room for all our luggage. But we had a problem with the exact location of the pick up. You can only go a short distance with the luggage trolleys as you exit the terminal. Taxis were coming up to the terminal door but for some reason our driver wanted us to walk down to the main road with a ton of luggage! He was phoning to tell us to walk down a slope but we could not do it. He parked up and came to us then realised and eventually brought the van to us! I do not understand why he did not come straight to the terminal in the first place! Better details are needed to explain the pick up point.

Reserved a van for pick up at cruise ship terminal to take us to our hotel, there was six of us. Tried calling the phone number given us but they did not pick up. Only responds to messages. They did not tell us that they are not allowed to pick up at the top of the terminal, but we had to walk down the ramp to the bottom for pick up. Total miscommunication with both operator and driver, who did not speak English.

Driver went to wrong hotel for pickup; once he did arrive he was surly and not very helpful with luggage. Seemed angry and slammed doors etc. While we DID arrive at our destination it was not really a pleasant experience

Fast, friendly, professional and quick response. Would recommend and use this service again when I come back to Japan in the future.

Driver did not come to pick us up. Had to contact the transfer company. Finally got a response that driver could not pick us up due to traffic in Yokohama. Why did they not contact us about issues????? Had to scramble to make our own way to Yokohama. Missed our cruise embarkation time and had to make our way though busy train stations to reach Yokohama. Not impressed!!!!! What will Viator do other than reimburse us for cancelling the transfer?? Will follow up when I get back home!!!!!! With correspondence to corporate office