Stayed here as an air b n b. About 10 min walk from metro and maybe 5 from bus, so well located. Room was decent sized for japan and good value. Free use of washer and dryer was nice. Good AC and wi-fi. Clean. check in was fine; digital codes and no meet up with renter. A perfectly fine 4 star place for a couple days before heading to Haneda airport. Would stay again.
While the rooms were spacious, it is still a far walk from Shinagawa Station. The Wi-Fi situation was an absolute gong show, and this hotel being located next to the Russian Embassy was not good for my mental health.
Wasn't sure what to expect but had a great stay, first place stayed in Japan and from what I heard stays can be quite small, we wanted two rooms and we got that for a great price and what I felt spacious, yes a slidding door in-between but was perfect to have our own spaces with two double beds! The rooms had everything a little kitchenette if you wanted to cook and a fantastic washing machine and dryer and the bathroom was great. Yes no concierge which my dad likes but if your good with technology was not a barrier and well worth the cost of the place. I personally loved not having a key card and just a door code so no stress worried about loosing it! Yes up a hill from Shinagawa station but there is a short cut if you head straight at the lights, goes past cafes, IMAX and surprising an aquarium and an enjoyable walk with ramps for your luggage (lots of disability access in Japan!). Also there is a new 7-11 in the Grand Prince hotel at the end of the street, only a minute walk to avoid the hill, plus can check out their incredible gardens and hotel for a drink and food!
hotel is fine. no employees. horrible check in process on tablet that is non-functional. we were given the wrong code for the door. good area but up a very steep hill. room had things like a badly stained chair. ok for the money but would never stay again because of the horrible check in process and the hill. not recommended for elderly or mobility challenged. self service water and snacks in the lobby a plus. Prince Shinagawa is the way to go if you want to stay in this area. the check in process included face scans, passport scans, typing in your address and all information, the tablet often switched between Japanese and English when typing. face scan wouldn't work. by far the worst and most convoluted check in process I have seen in Japan thus far.
Pangoo Hotel is not a long walk from the Shinagawa train station. For the first time, I walked along the road and it proved to be a longer route. The walk was challenging as it was mainly upslope and I was carrying a few luggages. Subsequently, I found a shortcut walking past the car park in the direction of Shinagawa Prince Hotel (Annex). Along this route, I have passed by 7-Eleven, an aquarium, sports hall, cinema and several eateries. The check in process was abit challenging for non-Japanese readers like me. Prior to the trip, I have received an email and have entered my details. During the check in (using a tablet), I have followed the instructions but did not understand how to retrieve the key from the secured mail boxes. There was a sound and several mail boxes were lighted up. After a few tries, I was locked out. thankfully, there was a staff working and she helped me to get my room key from the secured mailbox. The room is clean and big (in Japan) and I am pleased to find a small kitchenette, sofa and a nice working table. The washroom was a good size though I find the shower area tight especially when we need to open the door. I am The room is well equipped with a small (not mini) fridge with a proper chiller. It was more than enough to stock my drinking water and groceries for the few days. The aircon was good, not noisy and works adequately. Personally, my sleep was not as good as the mattress is tad firm and the pillow tad soft. This is my personal experience and would not represent the experience of others. Back to sleep, I woke up early around 5+am due to early sunrise. The curtains were not "black out" curtains though it is duo-layered. Typically, I do not sleep well during travels and thus, this is something more personal. As my unit faces the entrance to a carpark leading to the Shinagawa Prince Hotel, there are some traffic noises. I am happy to find a small balcony with seats but I have yet to enjoy that during the trip. Overall, I think that it is a good accommodation and value for money given the space. Thank you Pangoo Hotel for having me during my business trip.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email