Mitsui Garden Hotel Ueno

I would like to sincerely thank Mitsui Garden Hotel for their excellent customer service. I had an issue with a prepaid, non-refundable reservation and contacted the hotel to explain my circumstances. Although the original booking conditions did not allow a refund, the hotel took the time to reconsider my situation and ultimately granted me a full refund. I truly appreciate their understanding, professionalism, and goodwill. It is reassuring to see a hotel that listens to its guests and is willing to help when there are exceptional circumstances. This experience has given me even more confidence in Mitsui Garden Hotels, and I will certainly consider staying with them on my future trips to Japan. Thank you very much to the management and reservations team for your kindness and excellent service. Highly recommended. ⭐⭐⭐⭐⭐

I stayed at the Ueno for 4days during my trip to Tokyo, and it was an excellent choice in every aspect. The location was fantastic, the price was reasonable, and the service was outstanding. Being close to the station made getting around the city very easy, and there were plenty of restaurants, shops. The staff were always friendly and helpful, and the room was clean and comfortable throughout my stay. This was one of the best decisions I made for this trip. Based on this experience, I would have no hesitation choosing the same hotel brand again anywhere in Japan. Highly recommended! ⭐⭐⭐⭐⭐

Very convenient location with a direct train from Narita Airport, which was exactly what we needed after a 14-hour flight. We had breakfast included with our reservation, and it exceeded expectations. It may have been one of the most balanced hotel breakfasts we've ever had, with plenty of fresh vegetables, protein options, excellent coffee, and great bread. The rooms are on the smaller side, but they are well-designed and had everything we needed for a comfortable stay. Despite being next to a busy road, the room was remarkably quiet thanks to the double-pane windows. Overall, an excellent choice for travelers looking for comfort, convenience, and a great start to their time in Tokyo.

: Location: Super convenient location. Around a 600-meter walk to Ameyoko Market via the pedestrian bridge, passing through Ueno Station. It is also within walking distance to Takeya (Purple Building). Room: The room is spacious enough to fully open a large suitcase. However, the room feels quite old and had an unpleasant smell. Considering the price of around THB 10,000 per night, it did not meet expectations. Breakfast: The weakest point of the stay. Very limited choices and not much variety. Service: The staff provided excellent service — very friendly, helpful, and professional.