Although no one at reception/lobby, but they still provide service by communicating with online chat. Easy access to metro and just one stop to Asakusa and Akihabara. Walking distance to Ueno JR station and Ameya-Yokochō. Room was cosy, nice and clean. The hotel surrounding was quiet and peace. 7-11, family mart and Lawson are just around which was very convenient for us.
The place was great. We were far enough away from noise. (2 adults/2 kids age 10+) I love the AC and the space for 4 beds. The mattresses could be a little thicker. I appreciate the laundry. ***Small loads per wash. Cooking inside worked out. Soaps were in great supply. Grocery stores were within a 6-15 minute walk. (Life had a great selection.) Get the salt & pepper from 7-11 or a Lawson.
I really like the English support system—it makes things so much easier for tourists. On top of that, the staff went above and beyond when we had a problem. When my father needed an ambulance, they were so eager and ready to help. I’m truly impressed! The rooms were also clean, spacious, and totally worth the money. Plus, the location is great and so close to shopping spots!
This is a serviced apartment rather than a hotel so you can cook and wash/dry your clothes during your stay. There are only 2 negatives. The small size. 4 of us barely fit in the room. (2 adults and 2 teens.) Privacy was only in the separate toilet and bath area. And no service staff on standby, instead you talk to someone via a video call at the lobby. So you can't ask the hotel staff to help you book a restaurant or venue that only takes reservations in Japanese. But the convenience of having everything a temporary home has + it being right next to a station on the pink Oedo line makes this a great choice. We stayed for 10 days. Additional note for new travellers: like other serviced apartments, there's no daily housekeeping and in Japan, you're expected to sort your trash and cleanup your living space like you would at your own home. It literally says 'your second home' at the entrance.
Check in requires connecting to their WiFi (signal was not great inside the lobby area), scan the QR, and filling out information. We only stayed here for one night to recover from a long flight before moving on. We focused on decent reviews (basically not dirty), price, and location before finally deciding to book here. This feels like a typical apartment you can rent out. We unexpectedly found out they had a washer/dryer combination, which came in useful as we didn’t have all of our luggage. There is a conbini a short walk away. The room felt clean and had everything we needed. I even had to use the kitchen in the middle of the night due to jet lag and it came in very handy when having a late night meal with a 1 year old. There were two twin mattresses laid on the tatami mat with options to use futons left in the closet. We did not use the futons so no opinion on that. There is a low table on the mat, with 4x seat cushions. A few things to consider: 1. The window. There is a lot of light coming in at night and the curtain was sheer. However, it’s possible there was another blackout curtain that I just did not have the energy to find/see. 2. The room seems to echo very loudly. As in, my toddler would try to walk and run around at night and it just seemed very loud. I was mainly concerned about him waking up neighbors and had to work really hard to keep him calm. Wouldn’t have been a problem if we weren’t jet lagged and concerned about getting complaints! 3. Even tho we specified 2 adults, 1 toddler, we were only provided two bath towels. That said, I did not set service rating based on this since I don’t know if they would have given us another one if we asked. We didn’t have the energy to put in that effort.
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