I loved that I was taken care like a family, Jovie from room dining was so kind and courteous and honestly every staff at the hotel was so kind and always ready to assist the best way. The welcome was so warm, so the ground staff and people at reception were so lovely! My food preferences were very well taken care by room dining, the cleanliness was spot on in the room and everywhere. Everything about the place was so positive. I can't wait to come back and stay at Mandarin Oriental again! Thank you!
Mandarin Oriental, Tokyo
Address: 2-1-1 Nihonbashi Muromachi, Chuo-kuAvailability
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The Mandarin Hotel was an amazing hotel for our familt vacation. But the true highlight was the Mandarin Bar. The food was exceptional as always, but the service was unmatched. Saki, our waiter was one of the best we have ever had. He paid attention to detail, never missed an order, brought us parting gifts, made sure the champagne wasnt flat, was kind, bubbly, extroverted, and did everything with such genuine care and kindness which really made our last night so memorable.
My wife and I have had the pleasure of visiting the Mandarin Oriental Tokyo every year since 2023, and each stay has reaffirmed why it remains one of our favorite hotels in Tokyo. The exceptional service, refined atmosphere, and unwavering attention to detail are what continue to bring us back year after year. During our most recent visit, we had the pleasure of being looked after by Saki at the bar. We would like to express our deepest appreciation for the extraordinary hospitality he showed us. From the moment we were seated, Saki welcomed us with genuine warmth, professionalism, and remarkable attentiveness. He went above and beyond to ensure that every detail of our evening was perfect, creating an experience that felt both personal and unforgettable. What makes true luxury so special is the people behind it, and Saki is a perfect example of that philosophy. His thoughtful recommendations, gracious demeanor, and sincere desire to make our visit memorable exceeded every expectation. It is rare to encounter someone who serves with such authenticity and passion, and his kindness left a lasting impression on both of us. Please extend our heartfelt gratitude to Saki for making yet another visit to the Mandarin Oriental Tokyo so special. He is an invaluable member of your team and a wonderful ambassador for the exceptional standards of hospitality your hotel is known for. We are already looking forward to returning next year.
An Exceptional Stay at Mandarin Oriental Tokyo We recently stayed at the Mandarin Oriental Tokyo for 3 nights, and once again, it was a truly wonderful experience that exceeded expectations. Our sincere thanks to the team at MO Tokyo for the room upgrade to a beautifully spacious and well-appointed room, offering stunning views of Mount Fuji. Being able to enjoy the sunset over Mount Fuji from our room was simply unforgettable, which was a special highlight of the stay. The concierge team was excellent, efficiently arranging our dining reservations ahead of arrival via the app’s chat function. Breakfast each morning was a delight, and compliments to the pastry chef. The croissants were made to perfection, with a crisp, delicate crust and buttery flakes that quite literally burst in the mouth. We also had lunch at Pizza Bar on the 38th, which was an amazing experience. I never imagined pizza could be elevated to such a refined, fine dining level. A special thank you to Mr Simon Cheung, Assistant Manager, for his warm and personable hospitality. He made sure we felt completely at home throughout our stay, and his attention to detail did not go unnoticed. Also our friendly server Tanako Taketo who made our meals even more enjoyable with his warm smile. Mandarin Oriental Tokyo continues to set the benchmark for thoughtful luxury and impeccable service. We look forward to returning.
This hotel was above our expectations. The staff were absolutely lovely throughout our whole stay. The rooms were spacious and well presented. I loved the cherry blossom paintings above the beds. The attention to detail was perfect and exceeded expectations; e.g., our cables were neatly clipped together, and the room was clean. They were so welcoming to babies throughout our entire stay and had a cot with all high-quality baby amenities in the room. I also loved that you can see Mt. Fuji on a clear day. And the mixture of buffet and à la carte breakfast is divine.
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