The hotel atmosphere was pleasant, and I thank the restaurant employee, Daniel, for his excellent service. However, I have one complaint about the hotel. When I booked, I contacted them because I had children with me and wanted two adjoining rooms. They confirmed this but didn't mention availability. When I arrived, even the room layout didn't include adjoining rooms, and I don't think I'll stay there again due to their lack of transparency.
Had a great week while attending a conference. Minor issue with shower quickly resolved by maintenance. Well equipped room, very comfy bed, good breakfast. From the 9th floor you can see the sea and the wind turbines.
This is my Sixth stay at The Hague Marriott Hotel. From my perspective, this hotel provides the best experience in every way. Outstanding room service, reception, dining, safety and comfort. The staff is extremely attentive and very accommodating. The fitness room, executive lounge , the hotel’s restaurant are all managed so well. The management of this hotel and the staff are very friendly, thoughtful and demonstrate incredible hospitality and professionalism. I look forward to my next stay soon.
The rooms are beautiful and spacious. The breakfast is excellent and very generous. I think this is the first time in Europe that I’ve actually experienced such a diverse breakfast selection. I especially loved the service. During breakfast there is also an additional menu you can order from, and the dishes are served directly to the table. The staff is very attentive and welcoming. I will definitely return to this hotel
We selected this hotel for a two-night weekend getaway in The Hague. Our choice was motivated by the benefits associated with my Marriott Bonvoy Titanium Elite status and positive online reviews. Our stay was largely positive, featuring excellent hotel amenities and welcoming staff. Although the hotel is visibly not brand new, it has been meticulously maintained, with all furnishings in excellent condition. Due to my status, we were generously upgraded to a suite and offered complimentary breakfast in the hotel restaurant, which featured a wide and enjoyable selection of options. The MClub lounge was also a lovely space. A minor drawback was the hotel's location, which is not the most convenient for city center access—it requires a minimum 10-minute walk to the nearest tram stop, though the tram journey itself is relatively short. However, its position is ideal if you aim to be centrally located between the beach and the city center. Furthermore, there are many excellent museums nearby, which is a significant advantage. The one major incident that marred our experience occurred at 10:15 PM, when a member of the hotel staff entered our room without knocking or providing any warning, using their key card. When we immediately stopped them, they explained they were responding to a noise complaint and did not expect the room to be occupied. This intrusion was very startling and genuinely intrusive. Even more disappointingly, when we composed ourselves and called the reception for an explanation, the staff member, while professional, was notably unapologetic. This experience overshadowed all the positive aspects of our stay, leading us to double-lock our door afterward. While I am not seeking any compensation (the hotel had already provided plenty of value due to our status), a proactive apology letter the following day would have been a kind and necessary gesture. Overall, it was a good stay, but the combination of the location inconvenience and, more importantly, the intrusion incident makes me reluctant to be enthusiastic about a return. Nevertheless, I would not rule out staying here again if the circumstances were right. Details on Specifics Check-in and Welcome: We arrived around 2 PM and found the check-in process quick and seamless. As a Marriott Bonvoy Titanium Elite member, we were immediately granted lounge access and upgraded to an impressive Family Suite. The reception staff were friendly, very welcoming, and provided all necessary information in detail. Location: The location is acceptable but a little removed from the main tram line; the closest stop is a 10-minute walk, and the tram ride to the city center takes about 15 minutes. The walk was challenging in the cold, especially when comparing the location to hotels directly in the city center. However, for those attending a conference or visiting the nearby museums, the location is perfectly suitable. Gym: While we didn't exercise, we explored the gym. It was very well-equipped with numerous exercise options, and fresh towels and fruit were thoughtfully provided. Overall: Our stay was enjoyable, and we greatly appreciated the Marriott Bonvoy benefits, including the room upgrade, lounge access, and complimentary breakfast. We would have concluded that this was a great stay, but the room intrusion incident profoundly and negatively affected our final opinion. For this reason, I would be hesitant to return to this specific hotel.
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