Inntel Hotels Den Haag Marina Beach

When we arrived after a long day of working we asked at the reception if they offered vegan options for dinner. The two people behind the check-inn counter said YES we have a couple of options and otherwise the chef will think of something. Relieved we sat down for dinner and looked at the menu to discover there were only vegetarian options. Asking the waiter (who was incredibly nice) if there were vegan options he did not understand what I meant, so I explained. He came back from the kitchen and said the ceasar salad was vegan, I said no, since it had cheese and egg. He said ah okay, so we can make a salad without cheese and egg. I also asked if it was possible to skip the cream in the tomato soup and he said it was not. So I ordered the salad. The salad came and it still had cheese and mayonnaise dressing. The sweet waiter send it back and then got yelled at by the people in the kitchen, which you could hear from where we were seated. The salad then came back and it was only lettuce, bell-pepers and a couple of cucumber slices. No dressing. I had also ordered fries with ketchup and the fries came with mayonnaise. The lack of creativity and service from the people working in the kitchen was amazing. Also great atmosphere and how they treated our waiter was incredibly unprofessional and rude.

Hotel is well located in a nice location. The rooms are good and the spa is also qualitative. However, service is mediocre and breakfast system is not good at all (too crowdy, you have to pick up a timeslot at the reception every day at a new, but long waiting times, etc.), and the waiters at the restaurant are rude

Unfortunately, my stay at this hotel was disappointing. When I made the reservation, the room description clearly stated that it included a coffee machine, but there was no coffee machine in the room when I arrived. I was also not given the option to choose my room, and one was assigned without any choice on my part. There was no designated smoking area inside the hotel, and I even had to leave the hotel building to smoke, which was very inconvenient. The air conditioning was also not working well. One of the reception staff members was not friendly or helpful. However, to be fair, the young male staff at the reception were polite and professional. I would especially like to thank Wilsson, who was very respectful, kind, and helpful throughout my stay. His excellent service deserves recognition. The view from my room was very disappointing. It was not a beach view, but rather overlooked a small marina. During the night, another guest came down to the lobby shouting because alarm sounds were going off while he was trying to sleep. I was also unhappy with the payment process, which I found confusing and inconvenient. Based on my personal experience, I cannot recommend this hotel, and I would not choose to stay here again. .

My husband and I had a good time at the hotel. We appreciated that the staff all spoke english, good views from room, clean and plenty towels available. The downfall was the air-conditioning was not cool enough, no blackout curtains and streaming on TV was extremely slow.