Dfw Airport Plaza Premium Lounge At Terminal E

I had a very disappointing experience at the Plaza Premium Lounge in DFW Airport Terminal E. First, the lounge itself is quite small. I had paid for an additional guest to enter with me. My friend, who was originally my guest, had an earlier flight and needed to leave the lounge before me. Since I had already paid for a guest and that guest spot was no longer being used, I asked if another friend could join me for the remaining time. They refused. This policy did not make sense to me. I wasn't asking for two guests to use the lounge at the same time. I had paid for one additional guest, the original guest had already left, and the spot I paid for was effectively unused. I felt that, as the paying customer, I should have had some reasonable flexibility to choose who accompanied me, as long as I was not exceeding the number of guests I had paid for. What made the situation worse was the way the staff handled my concern. When I tried to explain my point of view and understand their reasoning, I found their response rude and lacking in basic customer service. Policies are one thing, but how employees communicate those policies matters. Even if they could not accommodate my request, the situation could have been handled politely and professionally. Based on my experience, the lounge seemed more focused on enforcing its rules and collecting additional fees than on providing a welcoming premium customer experience. For a paid airport lounge, I expected much better customer service.

We arrived early to the airport in order to relax in God lounge. The pass entitles the customer to 2 hours' access. We were told we couldn't book in until 2 hours prior to our flight. We were boarding 50 minutes before our flight and had a 15 minute walk or so to our gate, which meant we would have less than an hour in the lounge. We were told that yhux is the policy, and that's that. This has the scent if a scam.....

This is the worse airport lounge! I’ve been in many lounges in different airports but this is so bad that I want to give -5! We were on the waiting list, so standing outside the entrance and waited for 42 minutes and had to leave because our boarding time was nearing and we were still #4 on the waiting list! Other airline passenger were taken in quickly because it goes by airlines. Horrible experience of waiting so long and we’re not even allowed to go in! The system is messed up!

I had an incredibly frustrating experience at this lounge. First, their entry policy makes no sense. There is a huge sign stating you can stay for 2 hours, yet they only allow you to check in exactly 2 hours before your departure. Since boarding usually starts 1 hour before the flight, and they put you on a "waitlist" even if you arrive at the 2-hour mark, you end up with less than 45 minutes inside. It is a complete paradox and a waste of time. The staff at the front desk were extremely rude, making everyone feel unwelcome and judged. Furthermore, the "premium" benefits are non-existent. My card promised an a la carte menu, but there were no servers to take orders. Instead, there was just a tiny buffet with only four basic options (green rice, chickpeas, chicken, and tofu) plus salad and sweets. The facilities were even worse: Hygiene: The bathrooms were filthy, with only two available for the entire lounge. Restricted Access: the prayer room was with sign saying “staff only” and the family/changing room were locked all the time. Comfort: The space is cramped and the seats are very uncomfortable. It looks nice from the outside, but the experience is horrible. Don't waste your time or your stress levels here.

Won’t let you in until 2 hrs before flight leaves. Even though it board 30min prior and takes 20 minutes to get from lounge to departure gate.

Very small lounge with the basics. Note there is no bathroom. The staff was very nice. Definitely no thrills but does the bill for a little something to eat and is quieter than waiting at the terminal

When we arrived, there were about 10 empty seats but also about 6 people waiting in the corridor to get in. Thirty minutes later, there were still 10 empty seats. I asked the attendant (who who never looked up at any of us) why? He said they were waiting for a party of 10 to show up. I replied "this is an airport lounge, not a restaurant.that holds reservations" He replied with profanity "I don't give a f*ck". About 40 min after arriving, we received a text message that we would be allowed entry but we had already left. This experience matches the last time I went to the lounge about 3 years ago, same rude, indifferent staff. These guys need to clean up their act - and being sworn at like this is unforgiveable. I have been to Plaza Premium lounges in many countries - this is by far the worst one in this group and also the worst lounge in DFW. When you get in, the limited hot food is mediocre and they try to charge you for sandwiches or other items in the self-selection area.

This is not a lounge and they shouldn’t call it such. It’s a cafe. No bathroom, no lounge…it’s a small bar with four stools, and too many small tables either chairs…it gets crowded easily! Food was limited and served at a small buffet by staff that looks as if they would rather be anywhere else. Bar serves set well drinks…premium will cost you. Overall…if you want a quick bite…this is ok. True lounge it is not.

This place is worse than worthless. What I mean by that is: you are better off sitting on the airport chairs, even if this lounge were free. It’s so tight that the woman next to me accidentally spilled her drink trying to give me a little space. I’m a celiac and they assured me there were gf food options. There was even a legend pointing out how those would be clearly marked. I’ll never know - there weren’t any options. Again: this is a tiny place. There’s no reason they couldn’t check. It’s so crowded that the staff hardly had time to wipe down tables after guests left. This made the place just look and feel dirty. Do yourself a favor and just don’t go in here.

Joshua Hassan provided me with first class service on a winter storm day. It was 11F with a wind chill at -5 and he came to work with a smile on his face and empathy for passengers with flight delays. We need more Joshua’s in our lives. See him in Terminal E if you can. Cheers.

This place is really small and the chairs outside in the airport waiting area are much better to relax. They had almost no food/cookies on a Friday evening when they should expect higher traffic. They simply said chef is not around to make wraps etc. They dont even have a proper coffee machine at aleast. They had a pot filled up with water and coffee. Come on guys, are you in 80s? This is supposed to be a premier lounge. I walked out without a choice and still had to pay for myself and my friends at the entrance. They were not ready to cancel my reservation

Place is run down - charging ports not working, chairs uncomfortable, which is essential for a lounge. Food was bad. These types of places need to serve small hot dishes, mini desserts and fruit and cheese cups to be worth it - all they had was banana pudding and cold mini wrap sandwiches. Also said they don’t take reservations, when of course we had one.

What a joke. What is Premier? A small room with tables and chairs? It was packed. People waiting in the terminal. Space is so small. No quiet room, no lounge room. A bar and counter to order food and a McDonalds like seating area. Terrible.

I was excited that I now had another place to wait at DFW. Incredibly small. When you look in the front door, that’s it. It was not that crowded. Just a straight shotgun room. No bathroom. There are 5 lounge chairs to sit in. It does have a significant number of tables to eat at. Food. Mostly Limited to wraps and soup. The tomato soup was good. They also had pot roast and mashed potatoes. They have some specialty coffees and drinks. Well Drinks are free but premium ones and bottle beer cost. The staff was friendly and did their part. We got in through Priority pass. If I would have paid $50 for admission I would have been disappointed.

It was a nice break after a long flight and before the next... the staff was friendly and booking was easy... thank you!

Food is embarrassing. Drinks were ok. Try a different lounge as this one is clearly trying to pinch pennies. Only food was snack sized deli meat and slice of cheese "wrap".

I visited this Terminal E lounge this past weekend and had a very pleasant experience. The staff were extremely courteous and professional and the ambience was quite nice. There's comfortable, well-arranged seating with tables. The food and drinks were good as well. Entry was free with my Amex Platinum Card. I'll be sure and visit this lounge any time I fly out of Terminal E.

I came upon this lounge by chance as I wanted for a flight out of Terminal E in DFW International Airport. AmEx gave me full access. It was a welcome find as I usually go to the Centurion Lounge, which has been closed for a while (and still is). Plaza Premium Group Lounge was absolutely excellent; mainly due to the supervisor Mena Wahbaa. He was attentive, efficient, friendly, and competent. As was a later staff member who came on shift. The lounge was clean, the atmosphere one of relaxation and comfort, and the food was excellent. The service was impeccable and the 2 glasses of champagne I had during my 3-hour wait were one of the best I've ever had. I would rush to recommend everyone detour to Terminal E even if they are flying out of a different terminal purely to experience this amazing lounge.

I had a 3-hr layover, and this lounge was one of the few that are actually open. Even if the others were open, I would go back to this one. It’s not a huge space, but the level of customer service was outstanding! The supervisor, Mena, was friendly, responsive, and made me feel so welcome. The food offerings were simple, but great - the vegetable soup really hit the spot. I look forward to returning on my flight home.

Nice clean spot wherever I grab some food between flights. Food was good and service was very friendly! Recommended!

Was greeted with a smile from Noriko and Mena. Great service, nice glass of wine, and yummy sandwiches. It was clean and comfortable and had attentive staff. Thanks so much!

Spent around an hour at the Premium Lounge yesterday on a short layover and had a FANTASTIC experience. Mena Wahbaa assisted me and he provided an incredibly professional, courteous and fun experience. 5 star service and experience thanks to Mena & his team!

Oh my, this place was excellent. The food, drinks, coffees all were wonderful. Mena made the perfect coffee. A lot of flavors and treated you like a guest in his house.