The Royal Sonesta Houston Galleria

### Not Recommended for EU Business Travelers **What I liked:** - The location is excellent and very central. The staff is also very friendly and helpful. - Breakfast was okay, nothing special. It was rather expensive for what was offered. Also, be aware that even if breakfast is included in your Booking.com reservation, tip is not included. **What I didn't like:** I expect a reputable hotel to be able to provide a proper invoice, especially when I'm staying as a business traveler. However, when I requested an invoice at checkout, I was simply brushed off and told that since I had booked through a "third party" (Booking.com), Booking.com was responsible for issuing the invoice. I have never encountered this issue before, not even at Marriott or Hilton hotels. Every attempt to resolve this matter via email was ignored, including messages sent through Booking.com customer support. When calling the hotel, I was simply told that there was nothing they could do. **Any business traveler especially from Europe who needs a proper invoice to claim reimbursement from their employer should avoid this hotel.** For a hotel of this reputation, such a lack of professionalism and customer service is extremely disappointing.

We had a wonderful experience at this hotel and have been coming here for years, and a huge part of that was thanks to Martha. From the moment we interacted with her, she went above and beyond to make us feel welcome, comfortable, and genuinely appreciated. Her kindness, professionalism, and attention to detail truly stood out. Martha didn’t just provide great customer service; she made us feel like valued guests. It’s rare to encounter someone who puts so much care and effort into making sure others have an exceptional experience. Her warm personality and willingness to go the extra mile made our stay that much more enjoyable. Employees like Martha are what make a hotel stand out from the rest. She is a tremendous asset to the team, and I sincerely hope her efforts are recognized and appreciated by management. We would absolutely look forward to staying here again, and Martha is a big reason why! Thank you, Martha, for making us feel so welcome and for turning a great stay into an exceptional one!

⭐⭐⭐⭐⭐ I had a great experience at the Royal Sonesta, and Ms. Martha was a huge part of it. She helped me get the perfect room and had such a bright, welcoming energy every time I saw her. She genuinely made me feel taken care of and made my stay that much better. I enjoyed the experience so much that I ended up staying an extra two days! Great hospitality goes a long way, and Ms. Martha definitely delivered. I’ll be back!

Had an absolutely incredible experience at a conference at this hotel. Location is perfect, with plenty in the area jut a quick Uber ride away. A shopping plaza and restaurants about an 8 minute walk away, but hotel shuttle will take you within a 3-mile radius. My room was spacious and clean, and the bedding was luxury level comfortable! The conference itself was extremely well organized and the food was elevated to a whole new level. This is not average hotel food, it’s far beyond and in a league of its own! Service was fantastic, from the entire front desk team to the housekeeping team to the servers and Chef himself; couldn’t have asked for a better experience. I highly suggest this wonderful hotel!