The Highland Dallas, Curio Collection By Hilton

Will never go back. We are Hilton gold members and have stayed at countless Hiltons in multiple countries. This was by far the worst. First, no coffee makers in the room. There is coffee in hallway and lobby, but heaven forbid you want sleep in a little. The coffee is put away pretty early, even on weekends. Second, no room service. We had to call front desk and have them walk a note to the restaurant to call us. Then we had to wait for restaurant to call our room (which took over half an hour). Then we had to go down to restaurant and pick up ourselves. The bartender was very rude to my husband and acted irritated with him for wanting a to-go order to eat in our room. Third, only one elevator was working. We waited over 15 min and 4 round of full elevators before we finally gave up and walked down 6 flights of stairs. The stairwell was terrifying, like something out of a horror movie. When we came out, it was nowhere near the lobby and we were surrounded by garbage dumpsters. Fourth, only option for parking was valet at $55 a day but they don’t have near enough valet workers during check in or check out time. It was chaos. Fifth, the lack of cleanliness. Ex: the air vent in the bathroom was covered in dust.

We stayed here for a wedding, visiting from out of state. I didn't have high expectations and the hotel itself was nice and exceeded them. Rooms were quiet and comfortable and AC wasn't loud. The pool is small but nice and not ever crowded. However, we like to walk from the hotel and found the nearby road so busy and the sidewalks in poor condition, it didn't feel enjoyable or safe to walk , though we still did since we didn't have a car.

I’m extremely disappointed with the way the Highland Dallas handled my reservation tonight. Before booking, I specifically called the hotel to confirm that connecting rooms would be available for tomorrow. I explained that I needed to make the reservation online using Hilton points. The gentleman I spoke with told me to go ahead and book the rooms online and then call right back so he could confirm the connecting rooms. I followed his instructions exactly and made the reservation, which is now noncancelable. When I called back, I reached Monica, and the experience could not have been more different. She was dismissive, gave me a tremendous amount of attitude, and told me she couldn’t confirm anything because she had just arrived and hadn’t run her reports yet. When I explained that I had literally just spoken with someone who had already checked availability and instructed me to make the reservation, she essentially told me that didn’t matter and that I could call back in a few hours once she had gotten everything together. It was approximately 11:30 PM. Expecting a guest to stay awake until 1:00 or 2:00 in the morning to call back—after the hotel specifically instructed me to make a noncancelable reservation—is completely unreasonable. Mistakes and shift changes happen. What is unacceptable is the attitude and complete lack of willingness to help resolve a situation created by the hotel’s own instructions. This is absolutely not the level of hospitality or customer service I expect from a Hilton-affiliated property, and it has left an extremely poor impression before we have even arrived.

Decided to stay here because our electricity was faulty, this hotel is close to our home, We drive by all the time and wondered about it. We are so happy to finally become acquainted with this lovely establishment. It’s beautiful, clean and the service is incredible, and I mean INCREDIBLY GOOD . Go see cute Avery in the restaurant, and Charles or Mary at the bar, both amazing human beings. We have found a home away from home. Had to come back & edit my review because I wanted to add these wonderful people, thank you so much to Matt and Jeff the managers for making our stay absolutely perfect! Not sure how they will replace Matt when he leaves, they are big shoes to fill. Shout out to , Will and Taylor (FD) Mary (server in the dining room) and Diana (not sure, just an amazing employee) And the chefs who make the great food. Thank you again, we will be back for more, especially since you added pool side service! Loraine & Jeffrey Johnson