Omni Las Colinas Hotel

My husband and I recently celebrated our 22nd anniversary and decided to enjoy a staycation at the Omni Las Colinas since we’ve had so much going on lately. It turned out to be the perfect choice! A huge thank you to Linha Al Mahdawi, Loyalty Ambassador, for making our anniversary so memorable. She truly went above and beyond to make us feel celebrated. She surprised us with a complimentary upgrade to a beautiful suite with breathtaking views, had a delicious charcuterie board and wine waiting in our room upon arrival, and even extended a complimentary late check-out. What impressed us most was how genuinely caring she was. She checked in with us throughout our stay to make sure we were comfortable, settled in, and didn’t need anything. Her kindness and attention to detail made all the difference and turned a great stay into an unforgettable one. We can’t wait to come back to the Omni Las Colinas, and we hope to work with Linha again. She is truly an incredible asset to the hotel. Thank you for making our 22nd anniversary so special!

Love this hotel me and my wife celebrated our 11 year anniversary here on the 4th of July. The customer service was top tier. Our room was on the 15th floor and we were able to watch the fireworks from our room. My only 2 complaints which one of them is not on them fully. The first was the shower water pressure wasn’t on par for me and my wife. The last they had a wedding on July 3 which made it hard to get back to our room to continue to celebrate. But outside of that I would love to come back.

Outstanding service I wanted to take a moment to recognize two outstanding members of your valet team, Vada and Gabe, whose exceptional service made our stay at the Omni Las Colinas truly memorable. From the moment we arrived until the day we departed, Vada and Gabe consistently demonstrated the highest level of professionalism, courtesy, and genuine hospitality. They were welcoming, attentive, and incredibly efficient, but what truly stood out was the pride they took in ensuring every interaction left a positive impression. They anticipated our needs, greeted us with warm smiles, and made us feel like valued guests rather than just another vehicle to park. Their positive attitudes, attention to detail, and willingness to go above and beyond transformed what is often considered a routine service into one of the highlights of our stay. Exceptional customer service is something guests never forget, and Vada and Gabe exemplify what hospitality should look like. They are outstanding ambassadors for the Omni brand and a tremendous asset to your hotel. Employees like them are the reason guests choose to return and enthusiastically recommend your property to others. Please extend our sincere appreciation to both of them and recognize them for the incredible work they do every day. They made an already wonderful stay even better, and we are truly grateful for their kindness, professionalism, and dedication to delivering an exceptional guest experience. Thank you for cultivating a team that reflects such a high standard of excellence. We look forward to staying with you again.

Cameron at the valet was incredibly friendly and helpful. Upon our arrival, he immediately approached us to ask if we needed any assistance and even offered us a luggage trolley to help transport our setup materials for an event at the pool. His proactive attitude and excellent customer service made the setup process much easier and created a great first impression.