Le Meridien Houston Downtown

I cannot start of how awesome this place was, had visitors from Canada and they were astounded. Everyone is super accommodating and helpful, I got an upgrade just like that ! I'm not even some high tier consumer ! I requested a note and got a hand written card and champagne with strawberries / chocolate cake ! I wanted a roll in bed just incase and boom..one is in the room already and an attendant came with a second as they thought I needed another one. Each and every person on the team go way and beyond. The complimentary drinks and finger food at the front desk makes the little wait eventful ! Special thanks to Darla for her creativity, you highlighted our weekend. 100% will return, even though it was raining and the staff was helpless but close the rooftop bar, it was awesome !!

Really enjoyed my stay at Le Meridien Houston Downtown. It’s a nice, modern hotel, conveniently located right in the heart of downtown, so getting around was easy. My room was comfortable and very quiet, which I really appreciated. The gym is also decent and has everything you need for a good workout. Overall, a very pleasant stay and I’d happily stay here again.

Overall, the hotel itself was very nice. The front desk staff were friendly and the amenities, especially the rooftop bar, were a highlight. Unfortunately, the valet service overshadowed the entire stay. The hotel website presents valet as an option, which implies there are other choices. In reality, it was the only parking option, and that should be disclosed clearly before booking. At over $60 per night per vehicle, the service felt far from premium. We requested two cars at the same time. One showed up after 45 minutes; the other took about an hour and a half. Throughout that wait, the front desk kept giving us ten-minute estimates, which were clearly inaccurate. To make matters worse, the attendants were not courteous and ultimately didn’t help us with luggage. For the price and the lack of alternatives, this level of service is unacceptable. I hope management will address this, both by improving the valet operation and by updating the website to clearly state that valet is the only parking option. Because of this I do not recommend anyone stay here unless they don’t have any plans to leave the hotel.

Nice property, but indifferent service makes it feel average The hotel is nice, and I was genuinely grateful for a complimentary room upgrade. However, the service was noticeably lacking. Even accounting for the busy Fourth of July weekend, the staff seemed indifferent. On my first morning, a requested towel never arrived, and the front desk offered no apology when I went down to ask about it. On the second night, the AC struggled badly during the heat wave, and after waiting 30 minutes for a spoon, we were surprisingly told this four-star hotel didn't have one. Finally, the front desk didn't even offer a basic greeting at checkout. Small things go a long way, and the lack of basic hospitality brought down an otherwise good physical property.