Was charged for breakfast when it was included in the reservation as well as confirmed by the hotel staff at check in, Hotel refused to honor the included breakfast. Was charged over $160 for two breakfasts for two. We ordered coffee, juice, and a yogurt parfait. Outrageous!! In the past stays at this hotel over the past several years booked through Hotels.com, the included breakfast was not doubled charged. Guest Beware!!
The rooms are fine, typical Marriott. Location to Methodist is fantastic and close to other major players in the district. There is a significant issue with the hotel management. I travel extensively for work and frequently have costs picked up by “work” or as part of the invitation bringing me to town. This Marriott which has my Bonvoy number will not give any credit for the stays. No record of nights and no points (6 nights this year). I chose to stay at Marriott properties for the potential to reap a return for nights away from home. Message received, stay elsewhere. Business travelers beware.
The hotel staff and location were excellent. The room left something to be desired. While the view from the 26th floor was great, the room was small, there wasn't a microwave in the room but a common microwave for the entire floor to share. 🤢 The refrigerator was definitely MINI. The bathroom was nice, the room was clean and the bed was comfortable. Overall a good stay, but for the price with additional 54.00 per night valet fee... 🤔
Everyone here has been Awesome!! I highly recommend this hotel to anyone who is bringing a family member to MD Anderson Cancer center. The shuttle service back and forth to MD Anderson has been exceptional!! The rooms are very clean and nice. The second visit we arrived early due to our flight and they allowed us early check in. The M club has great breakfast as well as having snacks and soft drinks provided throughout the day and in the evenings serve food and desserts. Thank you Marriott . We will definitely continue booking our reservations here.
If I can’t get a room at the hotel attached to MD ANDERSON when we come for treatment this is the next place I choose. The staff especially in Valet is very very nice, two particular people Vanessa and an older slender gentleman. Always very welcoming and kind. The front desk staff is also accommodating and very welcoming. The hotel is very clean, the beds and pillows very comfortable. I wish the gym would as a bit nicer but it’s just ok. The M club is very nice and the food and snacks always delicious.
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