Taiwan Taoyuan Airport-taipei City Shuttle Service

Booking made through Viator for 8:30p and no additional pickup information was received nor phone call or texts was sent regarding pick location. Called provider and lady who answered said "no driver and hung up". I text them instead and she said I don't have a booking. I showed proof of my reservation/booking and they still said no reservation. The person then attempted to ask for my flight # and where I was going and phone number to my destination as if they were now making a reservation versus honoring the one I already paid for 8:30p pick up. Even then I was told the address was wrong. I told them that they scammed me and I will file a complaint bc tyhe booking was paid for and I had no driver waiting. They kept saying they have no order. And they are handling it now. It was raining and hot standing outside. She then told us she will cancel my refund because I was impolite for telling them they were scams since they didn't have my order. I requested a refund via viator. Do not book the provider!

Good service! My flight was delayed but they keep me info and wait until I arrived. The driver is friendly.

Don’t book, the company XC tours didn’t turn up and we had to get a taxi from airport to hotel in Taipei centre.

Request for a bigger car if you have 4 or more suitcases otherwise they won’t fit. Very good communicator and they text days before arrival to make sure everything will go smoothly.

The pick up service at the airport was easy. The guide was waiting at the exit with a sign had my name on it. The driver was very professional.

No problem the driver waits us with a good car Perfect but it s use to write the name of the passenger not the driver

Great ride! Got us to our location without problem. Our flight was delayed, but they were super flexible and there waiting with a sign when we arrived!

Very flexible to change the time to pickup. The driver didn’t speak English but knew where to drop us off.

Greeted with very courteous staff. In no time we were on the way to our destination in Taipei. Excellent service.

The company was really professional and easy to communicate with. They sent the driver’s contact info the day before. The driver was on time very helpful, professional and communicated to us upon arrival with a meet and greet sign. Helped us with eSIM and provided travel tips. Car was really clean and comfortable. We have booked them for the return trip. Highly recommend.

They were great on time good service to use . Friendly and professional .will use again in the future

Our driver arrived on time and provided excellent service. I highly recommend it and definitely will use this company again.

XC Tours got my belongings and myself to my hotel in short time. They had a driver already at the airport. Great coordination with Milo, who answered very promptly by email. I was unable to use SIM and a Taiwanese phone number as my Android cell phone is locked, but they were able to respond promptly via email and get me a driver right away. Highly recommend this service.

Très bien. Il y avait de l'eau disponible dans la voiture. Le chauffeur était très professionnel ainsi que les personnes qui nous attendais à la sortie de l'aéroport. J'ai seulement du attendre 5min que le chauffeur arrive mais cela reste tout de même très convenable. Je recommande.