The Okura Prestige Taipei

Such a fantastic hotel! The onsan and rooftop pool are fabulous. The room is large, luxurious, spotless and the bed is super comfy. Great location too.

My recent stay at the okura prestige Taipei was extremely disappointing. The hygiene standards were subpar, but the real issue arose with the 'new' disposable slippers provided. They caused a severe allergic reaction on my skin, resulting in a rash. When I reported this to the Guest Relations team, They dismissively told me, “No other guest has ever experienced this.” However, this claim is completely irrelevant and deflects from the real issue: I have traveled extensively and have never experienced any allergic reaction to disposable slippers in my life. This proves that the specific batch or brand of slippers used by your hotel likely contains hazardous chemicals or industrial residues that exceed proper safety standards. Upon reporting the incident , a staff member did promptly visit my room to assess the situation . the Guest Relations team told me they would 'speak to a manager.' However, after that initial visit, the response completely collapsed. after waiting for hours and through to the next day, nobody followed up. No one from management came to check on my condition or offered any solution. Even at check-out, the incident was completely ignored. This lack of care and follow-through is concerning and reflects poorly on their poor guest service standards. Given the health issue and inadequate resolution, I won't be returning. I hope you'll review your amenities and complaint-handling procedures.

We had a wonderful stay at the hotel. The room was spacious, clean, bright, and quiet, with a very well-thought-out layout that made everything easy and intuitive to use. It’s not the kind of place that immediately feels flashy or eye-catching, but the longer you stay, the more you appreciate how everything is exactly where it should be—comfortable, practical, and thoughtfully designed. The staff were consistently warm and professional, always greeting guests with a friendly attitude, which made the experience feel welcoming throughout. I also accidentally left behind a personal item during my stay, and the hotel handled it very efficiently and smoothly, which I truly appreciated. The pineapple cakes and nougat provided were rich and delicious, and we also noticed the thoughtful gesture of birthday cards prepared for guests, which added a very personal touch. Overall, this stay really enhanced our trip to Taipei. I would happily recommend this hotel to friends and would definitely return in the future.

Heaven on earth! Rooms are spacious, spotless and professionally decorated. Beds very comfortable. Linens with higher thread count than expected. Breakfast buffet has large selection of Japanese, Chinese and Western dishes. All are delicious. Very helpful, professional and friendly staff. Service is excellent. Looking forward to returning.