Taipei Garden Hotel

I was disappointed with the service at reception on 20 October at around 9:00 p.m. The staff member’s name may have been Kelvin, although I am not certain. When I asked for information, his facial expressions and manner made me feel unwelcome and uncomfortable asking further questions. I would have appreciated a more polite and helpful response. I hope the hotel takes this feedback seriously and improves the way reception staff communicate with guests.

I stayed at this Garden Hotel and overall, I was very pleased with my experience. The room was clean and spacious, and the location was excellent for getting around and visiting other places. I had a very comfortable and enjoyable stay. However, this morning, while having breakfast, I noticed a small cockroach. I immediately reported it to the manager, but I was quite surprised by the manager’s response and attitude. The way the manager reacted made me feel as though the situation was being treated as something insignificant or as if I was making an unnecessary fuss. At that moment, the positive impression I had of the hotel suddenly disappeared, and unfortunately, the last impression I was left with was a negative one. This was quite disappointing, especially after having such a pleasant stay overall. I believe the hotel should provide better training for its staff and managers on how to respond to situations like this and, more importantly, how to handle guests’ concerns with understanding and professionalism.

Overall, we had a great stay. The room was spacious, clean, and comfortable, while the bathroom was well maintained with excellent water pressure. The only downside was the service. Most of the staff, especially at the front desk and in the breakfast area, didn’t seem particularly welcoming. It was the first time I’ve checked into a hotel without being greeted with a smile or a warm welcome. Even during breakfast, the seating arrangements were handled rather mechanically, with some staff appearing quite moody. That said, our experience ended on a positive note. On our 6th or last day, a staff member wished us goodbye with a genuine smile and a warm “Have a nice day,” which left a much better final impression.

Best hotel in the near Ximending night market, NTU, walking and experiencing plenty of desirable amenities in hotel available. Enjoyed the gym with panaramic views of Taipei from the top floor. Exceptional quality food buffet for breakfast, lunch and dinner. Fresh baked bakery items, steak house, and Tahi Thai for candies, drinks and Thai food options. Hotel staff provides exceptional customer service. Massages and spa available and cute bath balms with characters inside. This hotel is truly an experience. Loves using " hello Ai" to close curtains and turn off lights at bed time and I. The a.m. Well done.