Caesar Park Hotel Banqiao

Attention : This is NOT 5 Stars Hotel. The hotel illegally advertise themself as 5 Stars in all website. The reception had then admitted and informed that they are not 5 Stars Hotel. We booked Deluxe Suite (Executive Suite) for 2 nights and we decided to change hotel. 1. We arrived at 1pm, and they refuse to check if any room available, they tell that earliest check in time is 2pm, regardless if there's any room available. Early check in 1pm is chargeable at a nightly rate. It is therefore, we only manage to check in by 10.30pm. 2. Upon check in, our requested baby cot was not in room, we called the operator and she said the baby cot subject to availability. 3. No Toiletries provided: No Toothbrush, No Mineral Water, No Vanity Kid, No Shower Cap, No Soap. The only provided are shampoo and shower gel dispenser. 4. Room air-con does not function , we put it to whatever lower temperature and it went back to 31 Degree. We did not sleep at all, the whole night. We did feedback to reception this issue at 1am, and they said they can check in system and then offered us a fan. We rejected their offer to sleep with their fan . Thereafter our kids was already asleep and they told us to change room. We sleep under the condition of air con dysfuction the whole night. Update on 12.56am, hotel staff came to our room and they had a device to check the temperature, room temperature was 31.3 Degree. A technician from Hilton came to the room with shoes, we requested him to take off his shoes, but he is unwillingly to cooperate. He is sighing and unwillingly to take off his shoes, which usually this is a protocol for maintenance to enter hotel guest room. 5. Only 1 bath towel provided in room. We rang the reception and they said that bath towel are limited only 2 for each room. Their housekeeping come to our room to check on the bath towel and touch the bath towel himself, then he take another 1. 6. No water provided in room. Our room is 1110, the water dispenser is in front of room 1101. It is a long walking to get water refilled. 7. No concierge service, upon check in, our 4 luggages was left unattended, and we have to handle our own luggages to room . This is the worst hotel experience we ever had .

I had a wonderful 5-night stay at Caesar Park Hotel Banqiao. The room was spacious and comfortable, and the housekeeping team was consistently attentive and did a great job throughout my stay. One of my favorite features was the rooftop pool—it was the perfect place to cool off during the hot July weather. The location is another standout. It’s just a short walk to Banqiao MRT Station (Blue Line) and the HSR station, making it incredibly easy to get around Taipei. There are also several shopping malls and plenty of great restaurants within walking distance. While it’s away from the busy tourist crowds of Ximending, it’s only four MRT stops away, so you still have quick and easy access whenever you want to visit.

Extremely disappointed with my stay at Caesar Park Hotel Banqiao!! From the moment we checked in, the room was unbearably hot, like a sauna. The outside temperature was 31°C, and the room was already 28°C. We reported it immediately, but were told to wait one hour for it to become normal. After showering, we were sweating as soon as we stepped out of the bathroom. Later, staff came with a ladder to repair the air conditioning, which was shocking for a hotel of this standard. I clearly said that if it could not be fixed, we needed to change to a room with proper air conditioning. We went out for dinner and came back around 10:00 PM. I had set the air conditioning to 18°C before leaving, but the room was still 26°C, hot, humid, and uncomfortable. When we complained again, the staff brought us a fan. I honestly could not believe it. If I wanted to sleep with a fan, why would I pay for a four star hotel? We were then moved from room 2802 to a room on the 27th floor, but that room was even worse, around 29°C. It was already 2:00 AM, and we could not sleep properly at all. The next morning, both my husband and I woke up covered in sweat. We stayed in hotels in Taipei for three weeks, and none of them had this kind of problem. The issue was not only the broken air conditioning, but also the slow and poor handling of the situation. The hotel later offered a 20% discount on the room and laundry, plus a fixed taxi fee, but that does not make up for a sleepless night and such a terrible experience. I would not recommend Caesar Park Hotel Banqiao to anyone. The service recovery was completely unacceptable.

The place is amazing I loved the decor, and everything felt new, clean, modern, and well maintained. I especially want to thank Vivienne for her exemplary service and for helping me sort out a tricky booking mistake. She was incredibly professional, patient, and helpful throughout the process, and I truly appreciated the extra effort. Highly recommend this hotel.